• Monday to Friday, 8:30 AM – 5:00 PM (Melbourne Time), with rotational 5 hours of weekend coverage and two 10-minute unpaid breaks

Logistics Coordination:

• Track and monitor collections to ensure timely delivery to the wharf during ship receivals.
• Book vehicle collections with carriers across Australia, ensuring all paperwork is accurate and complete.

Communication & Customer Service:

• Serve as the primary point of contact for carriers, suppliers, and customers to resolve shipping issues or delays.
• Respond promptly to customer inquiries, providing timely and effective solutions.

Compliance & Documentation:

• Ensure compliance with all relevant shipping regulations and standards.
• Enter new jobs into the shipping portal and ensure timely delivery of invoices and confirmations to customers.

Problem Solving & Troubleshooting:

• Identify and resolve issues related to shipment delays, damaged goods, or other logistical challenges.
• Collaborate with relevant departments to ensure swift resolution of any shipping concerns.

Reporting & Tracking:

• Maintain accurate records of shipping activities, including job entries, invoicing, and communications.
• Provide regular updates on shipping status to internal teams and customers.

 

Requirements:

• Minimum of 3 years in logistics, shipping coordination, or a related field.
• Bachelor’s degree in Logistics, Supply Chain Management, or a related field is preferred but not required.

Skills:

• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency in shipping portals, Microsoft Office Suite, and logistics software.
• High attention to detail with a proactive approach to problem-solving.

Preferred Qualifications:

• Knowledge of Australian shipping regulations and processes.
• Experience working with carriers and wharf operations.
• Familiarity with vehicle shipping and related documentation.

Key Competencies:

• Customer-focused with a commitment to service excellence.
• Ability to work under pressure and meet deadlines.
• Strong analytical and decision-making skills.
• ​Collaborative mindset with the ability to work effectively across teams.

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring