Schedule: Full-time (40+ hours per week); Monday through Friday, 9 AM - 5 PM or 10 AM - 6 PM

Client Timezone: EST

Client Overview: A growing private psychology practice focused on providing quality mental health services to patients. The practice handles complex insurance claims processing and patient communications while maintaining the highest standards of HIPAA compliance and patient confidentiality.

Job Description: You’ll be the administrative backbone of a meaningful mental health practice, directly supporting patient care by managing the critical systems that keep services running smoothly. This role offers the opportunity to make a real difference in mental healthcare while working remotely with a supportive healthcare professional. You’ll own the complete claims process and patient communication workflow, ensuring seamless operations that directly impact the practice’s ability to serve clients effectively.

Responsibilities:

• Process and manage insurance claims for psychology services from submission to resolution
• Handle claims issues including scrubbing and cleaning rejected claims to maximize reimbursement
• Contact insurance companies to resolve claim problems and secure approvals
• Respond to patient messages through the practice’s secure messaging system
• Process medication refill requests and coordinate prior authorizations with insurance providers
• Draft and send professional client letters and correspondence
• Answer incoming phone calls and provide compassionate patient support
• Schedule patient appointments and manage calendar coordination
• Maintain HIPAA compliance in all patient interactions and data handling
• Light social media tasks (respond comments, search potentially reaching out to neighboring practices. 

Requirements:

• Medical background or healthcare administration experience
• Previous experience with insurance claims processing and medical billing
• Knowledge of prior authorizations and medical correspondence procedures
• HIPAA compliance knowledge and commitment to patient confidentiality
• Strong phone communication skills and professional demeanor
• Ability to work independently in a remote environment
• Bonus if you have experience with psychology practice management systems
• It helps if you’re familiar with mental health billing codes and procedures

Why Join This Team?:

• Make a meaningful impact in mental healthcare by supporting patient access to services
• Work remotely with flexible scheduling options within business hours
• Join a practice that values HIPAA compliance and professional development
• Opportunity for ongoing training on practice-specific systems and procedures
• Direct collaboration with healthcare professionals in a supportive environment
• Stable, full-time position with growth potential in the healthcare field

Independent Contractor Perks

• HMO Coverage in eligible locations
• Permanent work from home
• Immediate hiring

 

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