Schedule: 

• 20 hours per week, flexible between Monday to Friday 9AM to 5PM | Cleveland ,OH (EST)

Client Overview: A growing medical practice with multiple locations seeking organizational excellence in patient care coordination. The practice operates across several sites and prioritizes exceptional patient experience through seamless scheduling and communication. This is an opportunity to directly impact patient satisfaction while supporting a dedicated healthcare professional’s expanding practice.

Job Overview: You’ll be the organizational backbone of a dynamic medical practice, ensuring every patient interaction runs smoothly while supporting a busy medical professional across multiple practice locations. This role combines your healthcare expertise with executive-level administrative skills to create exceptional patient experiences. You’ll own the scheduling ecosystem, prevent conflicts, and maintain the organizational structure that keeps this growing practice running efficiently. Your attention to detail and patient communication skills will directly impact practice success and patient satisfaction.

Responsibilities:

• Schedule and reschedule patient appointments across multiple practice locations
• Contact patients proactively to confirm appointments and reduce no-show rates
• Track and manage patient no-shows with appropriate follow-up protocols
• Coordinate and sync calendars across multiple practice locations to eliminate scheduling conflicts
• Maintain comprehensive weekly scheduling coordination and organizational systems
• Provide executive-level administrative support to ensure seamless practice operations
• Communicate directly with patients regarding scheduling, appointments, and coordination matters
• Manage multi-location calendar systems to prevent double-booking and optimize patient flow

Requirements:

• Must have previous experience working in healthcare field or medical practice environment
• Strong patient communication skills with professional phone presence
• HIPAA certification
• Proficiency in calendar management systems and scheduling software
• Excellent organizational skills with meticulous attention to detail
• Experience managing multiple calendars and preventing scheduling conflicts
• Bonus if you have experience with patient follow-up and appointment coordination systems
• It helps if you’re familiar with medical practice workflows and patient care protocols

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

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