Schedule:

• Mondays to Fridays, 11:00 am to 7:00 pm
• 40 hours per week
• Client time zone: Eastern time (Wytheville, VA)
  

 

Job Overview:

We are seeking a detail-oriented and customer-focused Property Assistant to support our property and self-storage operations. This role serves as a primary point of contact for customer inquiries related to properties and storage units, ensures accurate records are maintained, and coordinates with on-site staff when maintenance or follow-up is required.

The ideal candidate is comfortable handling customer calls, updating property management systems, and communicating clearly with internal teams to ensure timely issue resolution.

 

Key Responsibilities:

• Answer and manage inbound customer calls regarding:
• Residential properties
• Self-storage units (availability, access, basic inquiries)
• Provide accurate and professional information to customers while maintaining a friendly, service-oriented tone
• Maintain and update property and customer records in the property management system
• Log customer inquiries, requests, and follow-ups accurately
• Communicate with on-site staff and vendors regarding maintenance needs, repairs, or property issues
• Track maintenance requests and ensure they are properly documented and followed up
• Coordinate internally to ensure property and storage-related concerns are resolved efficiently
• Support general administrative tasks related to property and storage management as needed.

 

Requirements:

• Previous experience in customer service, administrative support, or property management assistance
• Strong verbal and written communication skills
• Comfortable handling phone calls with customers in a professional manner
• High attention to detail and strong organizational skills
• Ability to accurately maintain records and documentation
• Comfortable learning and using property management software (DoorLoop experience is a plus)
• Ability to communicate clearly with internal staff and follow established processes
• Reliable internet connection, headset, and quiet work environment.

 

Independent Contractor Perks: 

• HMO coverage for eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

 

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