Schedule: 40 hours a week, Monday-Friday 8am-5 pm
Client Timezone: Australian business hours (Brisbane preferred)

Client Overview:
Join a digital agency that helps businesses grow through strategy, branding, digital design, and marketing execution. The team partners closely with clients across various industries and relies heavily on strong communication, operational organisation, and proactive client support. This role works directly with leadership and plays a critical part in ensuring smooth delivery, organised workflows, and exceptional client experiences.

Job Description:
You will support daily operations, client communication, reporting, scheduling, and project coordination across multiple digital projects. This role blends administrative support, client success, light tech tasks, and workflow management. You will manage calendars, respond to client inquiries, prepare reports, assist in the sales pipeline, complete simple WordPress and Canva tasks, and help maintain smooth internal processes using GHL (GoHighLevel) and ClickUp.

Responsibilities:

Daily

• Check in daily through ClickUp

• Respond to client inquiries, bookings, and support messages within 1 business day

• Escalate technical or design issues to the appropriate team members

• Manage the owner’s calendar and prepare meeting agendas/notes

• Assist in organising client work, internal operations, and daily workflow

• Support sales-related booking tasks, confirmations, and follow-ups

Weekly

• Prepare and distribute client reports (email + GHL dashboards)

• Update tasks, workflows, and pipelines inside GHL

• Complete basic WordPress edits (content, images, minor maintenance)

• Maintain internal communication between team members

• Prepare notes for team meetings and client meetings

Monthly

• Assist with monthly performance report creation

• Support sales pipeline management inside GHL

• Perform recurring WordPress maintenance tasks

• Review automations, pipelines, and calendars to ensure smooth operation

Ongoing

• Provide high-level client support with proactive communication

• Support the sales process (inquiries, bookings, follow-ups, pre/post call messages)

• Create simple Canva designs for client updates and internal use

• Document and improve internal processes in ClickUp and GHL

• Maintain updated SOPs, templates, and systems

• Assist the project manager with organising tasks and deadlines

Requirements:

Technical Competencies

• Strong understanding of GHL (GoHighLevel)

• Experienced with ClickUp or similar project management tools

• Basic WordPress experience (content edits, small updates)

• Basic Canva skills

• Strong copywriting skills for email and client communication

• Ability to prepare reports via GHL or Google Docs

• Comfortable troubleshooting basic tech issues

Strategic Competencies

• Strong client communication and expectation management

• Understanding of sales pipelines and follow-up strategies

• Effective project management and task organisation

• Proactive identification of issues and ownership of problem-solving

• Structured and consistent workflow management

Personal Competencies

• Highly organised, reliable, and responsive

• Strong communication and interpersonal skills

• Calm, solutions-focused, and adaptable

• Excellent attention to detail

• Able to manage multiple tasks at once

• Self-starter with strong ownership mindset

Why Join This Team?:

• Positive, collaborative, growth-focused environment

• Clear processes designed to set you up for success

• Training and onboarding to support your transition into the role

• Opportunities to grow in client success, operations, and digital systems

• Flexible remote work with autonomy and trust

• Exposure to a wide range of modern agency tools and workflows

• Opportunity to make a meaningful impact as the operational backbone of the team

Independent Contractor Perks

• HMO Coverage in eligible locations
• Permanent work from home
• Immediate hiring

 

 

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