Job Highlights:

• Contract type: Independent Contractor
• Schedule: Monday to Friday 4pm-8pm or 5pm to 9pm Pacific Time zone

 

Position Summary

We are seeking a highly capable Administrative & Clinical Operations Assistant who can provide broad, high-level support across the client’s operations. This includes RHCP/SHCP document creation, regulatory-aligned template updates, customer communication, scheduling, organization, and general administrative tasks.

 

This role is best suited for someone who can think ahead, stay organized, and fully understand the direction and priorities of the company. The ideal candidate must have excellent English reading comprehension, strong analytical ability, exceptional attention to detail, and the capacity to follow instructions accurately the first time. They must also take initiative, anticipate needs, and remain fully focused on supporting the client’s growth and operations.

 

Core Responsibilities

1. RHCP/SHCP Document Production

• Create, modify, and maintain RHCP/SHCP care plans using master templates.
• Adjust care plans based on program type (ADP, ARF, CCF, Adult Restricted Facility, RCFE).
• Interpret and apply corrections from CRC nurses across all relevant templates.
• Maintain and update 5–6+ condition-specific master templates as required.
• Ensure wording aligns with Title 22 regulatory requirements.

2. Customer Email Communication

• Read customer emails thoroughly and identify all required information.
• Respond professionally, request clarification when needed, and communicate updates.
• Summarize instructions accurately and apply them consistently.

3. General Administrative Support

• Assist with scheduling, formatting documents, data entry, file organization, and operational tasks.
• Prepare documents, reports, and templates using Microsoft Word.
• Use TheFormTool (or learn quickly) to automate document generation.
• Perform research, organize information, and manage recurring administrative workflows.

4. Workflow, Organization & Daily Productivity

• Provide a daily task log showing deliverables completed during the 4-hour shift.
• Follow instructions accurately without repeated questions or clarification.
• Proactively identify improvements, update templates, and resolve issues independently.
• Track all pending, in-progress, and completed tasks.

 

Expectations & Required Mindset

The ideal candidate:

• Thinks ahead and anticipates needs
• Understands both the “what” and the “why” behind tasks
• Has strong English reading and writing comprehension
• Can keep pace with a fast-thinking, high-expectation environment
• Takes ownership of tasks without handholding
• Communicates clearly, professionally, and proactively
• Stays organized with multiple moving deadlines and documents
• Aligns with the client’s mission and direction
• Strives for accuracy, consistency, and high-quality work
• Learns quickly and adapts without repeated reminders

 

You Will be a Good Fit if:

• Have strong English reading comprehension
• Can follow instructions without needing them repeated or overly simplified
• Read emails carefully and thoroughly
• Can think through problems independently
• Communicate directly and confidently with customers
• Manage multiple templates and compliance rules without feeling overwhelmed
• Treat this role as a primary responsibility
• Can easily adapt to regulatory language and care plan logic
• Show initiative and do not rely on step-by-step directions

 

Success in This Role Looks Like:

• Care plans are accurate and require minimal revision
• Corrections from CVRC nurses are applied globally, not just to one document
• Customer communication is clear, complete, and handled independently
• Templates improve over time without being prompted
• Daily work reflects a full 4 hours of productivity
• Tasks are completed on time and with ownership
• The assistant helps reduce operational load, not increase it
• The assistant understands the pace, standards, and direction of the business

 

Benefits

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Steady Freelance Job

 

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Job ID: 42820568149