Schedule:

Training Period:

• 10:00 AM – 12:00 PM GMT, Monday to Friday
• Duration: 2 weeks

Regular Schedule After Training:

• 1:00 PM – 5:00 PM GMT, Monday to Friday (4 hours/day)

 

Client Overview:

Join a well-established and fast-growing plumbing services company based in England. Known for delivering exceptional customer service and efficient operations, the business leverages technology and strong communication to ensure smooth job delivery. As part of their continued growth, they are looking for a reliable Administrative Assistant to support daily operations and provide coverage during team absences.

 

Job Description:

As an Service Scheduling & Administrative Assistant, you will play a central role in supporting the day-to-day operations of the plumbing services team. You will handle job bookings, respond to customer inquiries, assist with invoicing, and ensure smooth communication across the team. You will also provide coverage during existing staff holidays and support various administrative functions as needed. This role is perfect for someone organized, proactive, and capable of managing multiple tasks in a fast-paced environment.

 

Responsibilities:

• Book and schedule plumbing jobs using company systems (including Tradify if applicable)
• Answer customer phone calls and manage inquiries professionally
• Process invoices and follow up on outstanding payments
• Maintain accurate customer and job records
• Support daily administrative operations to ensure workflow efficiency
• Provide coverage for the existing assistant's duties during his holidays or absences
• Coordinate schedule updates and communicate changes to customers and engineers
• Assist with other administrative tasks as required by the business

 

Requirements:

• Excellent verbal communication skills with professional phone etiquette
• Strong written communication skills for clear and concise emails
• Proficiency with computers and ability to learn new software quickly
• Experience with or willingness to learn job management tools (e.g., Tradify)
• Availability to work the required training and regular schedule
• Strong organizational skills and high attention to detail
• Ability to multitask and manage time effectively
• Self-motivated, reliable, and able to work independently
• Problem-solving abilities for handling scheduling conflicts and customer concerns
• Commitment to professionalism and confidentiality

 

Independent Contractor Perks: 

• Permanent work from home
• Immediate hiring
• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

 

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