Job Highlights

Contract: Independent Contractor
Schedule: 20 hours per week

Monday - 8:30am - 12:30pm GMT
Tuesday - 8:30am - 12:30pm GMT
Wednesday - 8:30am - 12:30pm GMT
Thursday - 12:30pm - 4:30pm GMT
Friday - 12:30pm - 4:30pm GMT

Client Timezone: GMT (United Kingdom)

Client Overview
Join an established medical clinic in Northern Ireland that has been serving patients for seven years. This growing healthcare practice values patient care and is actively expanding their services and patient communication capabilities. You’ll be part of a dedicated team that includes five doctors and support staff committed to providing excellent patient experiences.

Job Description
You’ll play a crucial role in ensuring patients can easily access healthcare services during the clinic’s busiest periods. This position offers the perfect opportunity to make a direct impact on patient care while working with modern booking systems and having the flexibility to grow into additional responsibilities like patient communications and basic marketing support as the clinic continues to develop.

Responsibilities

• Answer incoming patient calls during high-volume periods, primarily Mondays and Fridays
• Schedule patient appointments using the clinic’s integrated booking software system
• Handle appointment modifications including rescheduling and cancellations efficiently
• Provide accurate information to callers by referencing the clinic’s comprehensive website
• Support patients calling from Google advertising who prefer phone booking over online systems
• Create and distribute patient newsletters to enhance ongoing patient engagement
• Manage basic social media interactions including responding to direct messages
• Assist with patient follow-up communications and marketing initiatives

Requirements

• 3+ years of medical receptionist experience, preferably in UK or US healthcare settings
• Strong phone communication skills with a patient-focused approach
• Experience with appointment booking systems and medical office software
• Ability to navigate websites quickly and provide accurate information to callers
• Basic computer skills for email management and potential social media tasks
• Bonus if you have experience with patient communications or healthcare marketing
• It helps if you’re familiar with Northern Ireland’s healthcare preferences and cultural nuances

Why Join This Team?

• Work remotely with flexible scheduling focused on peak-need periods
• Opportunity to expand your role into marketing and patient engagement activities
• Be part of an established, stable healthcare practice with seven years of growth
• Modern booking software that automates confirmations and streamlines workflows
• Supportive team environment with clear operational processes
• Potential for increased hours and responsibilities as the clinic continues expanding

Apply now. Start helping.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Job ID: 42470840421