Schedule:

• Mondays to Fridays, 2:00 pm to 6:00 pm (20 hours per week)
• Client Timezone: UK Time (London)

 

Client Overview: 

A rapidly growing car finance brokerage that connects customers across the UK with their ideal vehicle financing solutions. They work with car dealers nationwide, matching finance applications with the right lenders and helping thousands of customers secure approvals each month. As they scale, they’re building a dedicated team to ensure every approved customer gets the personal attention they deserve.

 

Job Description: 

You’ll be the friendly voice that bridges the gap between loan approval and car ownership, helping customers navigate the final steps of their financing journey. This isn’t about hard selling – it’s about genuine customer care, ensuring people have everything they need to drive away in their new vehicle. You’ll work with pre-approved customers who are already excited about their purchase, making this a rewarding role where you’re truly helping people achieve their goals.

 

Responsibilities:

• Contact approved finance applicants within 24 hours of loan acceptance to confirm continued interest
• Clearly communicate any outstanding documentation requirements (driving licenses, pay slips, benefit statements)
• Assess customer readiness and identify any barriers preventing them from moving forward
• Transfer qualified, interested customers to senior team members for completion
• Maintain detailed records of customer interactions and status updates in company systems
• Build positive rapport with customers throughout the follow-up process
• Collaborate with internal team to ensure smooth handoffs and customer experience

 

Requirements:

• Previous client-facing experience within the UK market
• Clear, professional English communication skills
• Comfortable making outbound calls and building quick rapport with customers
• Experience using CRM systems and calling platforms
• Strong listening skills and ability to understand customer concerns
• Professional phone manner suitable for financial services
• Bonus if you have experience in automotive, finance, or customer success roles
• It helps if you’re familiar with UK financial documentation requirements

 

Why Join This Team?

• Work remotely with flexible part-time schedule that fits your life
• Join a growing company with clear expansion opportunities as call volume increases
• Performance bonuses available based on successful customer conversions
• Supportive team environment with comprehensive training and ongoing support
• Modern calling systems and CRM tools provided
• Make a real difference helping people secure financing for major life purchases

 

Independent Contractor Perks: 

• Permanent work from home
• Immediate hiring
• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

 

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