Job Highlights:

Contract: Independent Contractor
Schedule: Monday to Friday 9AM to 6PM NZD | 1 hour unpaid break | 40 Hours per week
Client Timezone: New Zealand Daylight Time

 
As a Helpdesk Analyst, you’ll be part of a team that’s dedicated to creating a fantastic experience across our group of companies. 

• First & Second level support relating to our systems, including Microsoft Windows, network connectivity, user access, printers, browsers, mobile devices etc.
• Implement moves, adds and changes to computer and communication hardware.
• Maintain excellent customer service for all support queries and adhere to all service management principles.
• Take ownership and be proactive when dealing with all requests and issues.
• Support users with training, advice and self-help content.
• Assign or escalate support requests as needed.
• Maintain up-to-date knowledge of the company – its organization, services and products.

Requirements:

• A passion to provide exceptional service for our users by resolving issues and fulfilling service requests.
• 2+ Years working in a Helpdesk Level 1/2 environment
• Excellent communications skills and proven ability to engage with internal users, technology teams, and vendors in a constructive and collaborative style.
• A can-do problem-solving attitude.
• Ideally ITIL Foundation Certification
• Other recognized IT certification / training
• Knowledgeable in Microsoft Active Directory, Exchange Management, Networking (Basic Wi-Fi, WAN and LAN), Security Awareness, and Basic Application Support 

Nice to have:

• ManageEngine Service Desk experience
• Intune experience
• On Prem MS365 experience

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Job ID: 30236770335