Job Overview

Our client is looking for a Spanish Bilingual Customer Service Representative who will be the voice that makes English and Spanish-speaking clients feel understood. You will answer incoming calls, make outbound calls, and run outreach to both consumers and businesses. You will turn conversations into booked appointments and lasting client relationships. This is a high-impact seat on a growing team, where your ability to build trust in the client's preferred language will directly help the agency grow its fast-expanding Spanish-speaking segment.

Schedule: Remote, Full time |  Monday - Friday, 9:00 AM - 5:00 PM Eastern Time, with 1 hour unpaid/paid break (40 work hours per week)

Responsibilities

• Answer incoming client calls and provide clear, friendly customer service in both English and Spanish
• Make outbound calls to existing clients and prospects, including consumers and businesses
• Conduct cold outreach to generate interest and set appointments for the agency's licensed team
• Explain technical insurance topics in a way clients can easily understand in their preferred language
• Probe client needs and create interest in the agency's personal, life, business, and Medicare insurance offerings
• Handle client inquiries and service requests using browser-based agency management systems and carrier portals
• Make calls through the agency's RingCentral VoIP system
• Help the agency retain clients and grow its Spanish-speaking client base through relatable, comfortable conversations

Requirements

• Fluent spoken English and Spanish with excellent communication skills
• Insurance industry background (personal, life, business, or general insurance)
• Experience handling both inbound and outbound calls
• Comfort with cold outreach and appointment setting
• Customer service experience, ideally with a move into sales
• Ability to work Monday - Friday, 9:00 AM - 5:00 PM Eastern Time
• Tech-savvy and quick to learn browser-based platforms
• Experience with Momentum or NowCerts (preferred)
• Experience working with Erie as a carrier (preferred)
• Experience with Medicare insurance (preferred)
• Experience working in both customer service and appointment setting roles (preferred)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note
Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.