Job Overview

Our client is looking for a Customer Relations Manager to play a crucial role in delivering outstanding customer service while developing valuable skills in the insurance industry. This position offers the perfect blend of structured learning and professional growth in a dynamic, bilingual environment.

Schedule:

• Wednesday - Saturday, 9:00 AM - 2:00 PM CST (20 work hours per week)

Responsibilities:

• Provide exceptional customer service and support to English and Spanish-speaking clients
• Process and manage customer insurance quotes and policy renewals efficiently
• Respond to customer inquiries with professionalism and accuracy
• Collaborate with management on complex customer issues, learning best practices and industry standards
• Develop independence and expertise to handle customer concerns directly over time
• Maintain detailed records and follow established insurance agency protocols
• Build positive relationships with customers to enhance retention and satisfaction

Requirements:

• Bilingual proficiency in English and Spanish is required
• Strong computer skills and comfort with technology platforms
• Excellent verbal and written communication abilities
• Eagerness to learn insurance industry processes and regulations
• Professional phone manner and customer service orientation
• Availability to work part-time hours Wednesday through Saturday
• Reliable internet connection and quiet workspace for remote work
• Previous customer service experience preferred but not required
• Must have own computer

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.