Job Overview

Our client is seeking a Dispatcher & Customer Service Agent who will be the voice of the business and the link between customers and technicians. You will answer calls, respond quickly to new leads, and turn them into booked appointments. You will keep schedules running smoothly and the owner informed. Working directly with the owner, you will have real ownership and a visible impact on revenue, customer satisfaction, and day-to-day operations.

Client Overview

Our client is a growing US-based garage door repair and installation business. They serve homeowners with fast, dependable service and run a team of five to six technicians in the field. Strong marketing drives a steady flow of inbound leads, and they are building a customer-first operation to turn those leads into booked jobs.

Schedule: 8:00 AM - 4:00 PM Eastern Time | Full time with one day off per week (day to be confirmed)

Responsibilities:

• Answer incoming customer calls promptly and professionally to protect the brand's first impression
• Follow up with new leads within 60 seconds to maximise the return on marketing campaign spend
• Book appointments for leads and keep the CRM accurate and up to date
• Act as the link between customers and technicians so jobs run smoothly
• Monitor technician schedules and confirm that technicians arrive on site on time
• Keep the owner informed of schedule changes and escalate urgent issues

Requirements:

• Excellent spoken English that is clear, well articulated and relatable to a U.S. audience
• Prior dispatch or appointment-scheduling experience
• Experience using a CRM
• Highly reliable and available for the full shift, with a backup power and internet plan
• Strong communication and customer service skills
• Ability to work independently and manage time-sensitive tasks
• Experience in home services or the trades is a plus
• Comfortable handling a high volume of inbound calls and leads (10 to 30 inbound leads per day)
• Experience coordinating field teams or technician schedules is a plus

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.