Job Overview

We are seeking a highly organized and proactive Rostering & Scheduling Specialist (Aged Care) to manage daily shift coordination for an Australian home care and disability service provider. In this role, you will create and update staff rosters, match support workers with client shifts, and resolve scheduling conflicts or unexpected absences promptly. You will maintain clear communication with care staff and internal teams to ensure continuity of care and seamless workforce management. This full-time remote role operates during Sydney, NSW business hours.

Schedule

• Mon - Fri, 8 AM - 5 PM Sydney, NSW time with 1 hr unpaid break (40 hrs per week)

Responsibilities

1. Rostering & Scheduling

• Create and maintain accurate staff rosters based on client requirements, service schedules, and workforce availability.
• Match available support workers and care staff with appropriate client shifts.
• Ensure shifts are properly allocated and covered within required timeframes.
• Monitor roster changes, cancellations, staff leave, availability, and absences.
• Update schedules as client or staff requirements change.
• Identify and resolve scheduling conflicts, overlaps, and coverage gaps promptly.
• Ensure rosters are practical, accurate, and aligned with client needs and service requirements.

2. Daily Shift Coordination

• Coordinate daily and upcoming shifts to maintain appropriate service coverage.
• Monitor unfilled and open shifts and proactively identify suitable staff to cover them.
• Communicate shift allocations, changes, cancellations, and updates to relevant staff.
• Follow up on outstanding roster requirements and pending shift confirmations.
• Respond promptly to last-minute scheduling changes and unexpected staffing gaps.
• Escalate complex rostering issues or unresolved coverage concerns when necessary.

3. Client & Staff Coordination

• Maintain clear, professional, and timely communication with support workers, care staff, and internal stakeholders.
• Ensure staff are informed of their scheduled shifts and any changes to their rosters.
• Coordinate staff availability and scheduling preferences where appropriate.
• Consider client preferences, staff suitability, availability, and existing schedules when allocating shifts.
• Handle scheduling-related enquiries professionally and efficiently.
• Support continuity of care by helping ensure clients receive consistent and reliable services.

4. Roster Accuracy & Administration

• Maintain accurate and up-to-date staff schedules and records within relevant rostering systems.
• Ensure all approved roster changes are properly recorded and reflected in the system.
• Regularly review schedules to identify gaps, overlaps, and inconsistencies.
• Document roster adjustments, staff communications, and scheduling updates.
• Assist with rostering reports and other administrative tasks related to workforce coordination.
• Maintain organised records to support accurate scheduling and operational visibility.

5. Operational Support & Process Improvement

• Work closely with the wider care and administration team to support smooth daily operations.
• Assist with urgent coverage requirements and short-notice roster adjustments.
• Prioritise tasks effectively while managing multiple scheduling requests.
• Identify recurring rostering challenges and communicate opportunities for improvement.
• Provide general support for other rostering and scheduling-related activities as required.

Must-Have Requirements

• Proven experience in rostering, scheduling, or workforce coordination.
• Previous experience coordinating staff schedules, shifts, appointments, or workforce coverage.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy when managing schedules and records.
• Ability to manage multiple rosters, changing requirements, and competing priorities.
• Strong problem-solving skills and the ability to make sound scheduling decisions.
• Comfortable working independently with minimal supervision.
• Ability to remain organised and responsive in a fast-paced, constantly changing environment.
• Excellent written and verbal English communication skills.
• Confidence communicating professionally with staff and internal stakeholders.
• Reliable internet connection and a suitable remote-work setup.

Nice-to-Have Requirements

• Previous experience supporting Australian companies or working with Australian clients.
• Background in home care, aged care, disability services, or the National Disability Insurance Scheme (NDIS).
• Familiarity with Australian care management, workforce management, or rostering systems.
• Experience scheduling support workers, carers, nurses, or other care professionals.
• Understanding of Australian care service environments and the importance of continuity of care.
• Experience handling last-minute cancellations, staff absences, leave requests, availability changes, and shift replacements.
• Familiarity with client-focused scheduling and service delivery requirements.

Independent Contractor Perks

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.