Job Overview

Our client is seeking a Senior Operations Administrator to support day-to-day business operations, streamline workflows, manage field service systems, and coordinate digital marketing efforts. In this role, you will act as a reliable operational partner, taking ownership of administrative tasks, driving process improvements, and maintaining the company's online presence to support business growth and operational efficiency.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM AEST (40 work hours per week)

Responsibilities

• Administrative & Financial Operations: Handle day-to-day administration, invoicing, paperwork, job records, and follow-ups accurately within approved limits, while establishing repeatable processes for technicians.
• AroFlo Systems & Reporting: Review system usage to improve data capture, job workflows, team adoption, and actionable reporting dashboards tracking invoicing, job status, technician productivity, and business metrics.
• Workflow & Process Efficiency: Assess operations to eliminate bottlenecks, duplicated tasks, and manual approvals; develop practical checklists; and independently implement, measure, and refine process improvements.
• Marketing & Online Presence: Maintain the website, Google Ads, Google Business Profile, and social media (Facebook/LinkedIn) with updated projects and content to boost local visibility and drive inquiries.
• Business Support & Operations Ownership: Serve as a proactive partner by independently making routine decisions, recommending solutions with clear rationale, escalating issues appropriately, and providing concise progress updates.

Requirements

• Significant experience in operations administration, business support, or a similar role supporting a trade services, field services, or technical business.
• Strong working knowledge of AroFlo or comparable job management systems used by trade and service businesses.
• Experience with invoicing, job administration, documentation, and operational reporting.
• Experience preparing and interpreting operational reports and improving data quality.
• Demonstrated ability to review workflows, identify inefficiencies, and implement practical improvements.
• Working knowledge of website content management, social media management, and Google Business Profile.
• Familiarity with Google Ads and digital marketing performance metrics is highly desirable.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.