Job Overview

Our client is seeking a proactive and persistent Debt Collection Specialist to support the recovery of overdue client invoices. The ideal candidate will have proven experience in debt collection, excellent English communication skills, and the confidence to handle difficult conversations professionally while securing payments and escalating cases when necessary

Schedule: Remote, Part Time | UK Timezone Monday-Friday alternating days 8am-12, and 3-7pm 

Responsibilities

• Proactively contact clients by phone to collect overdue and significantly overdue invoices.
• Make persistent follow up calls to clients who are difficult to reach or are avoiding payment.
• Follow up on promised payments and take appropriate action when agreed payment dates are missed.
• Negotiate suitable payment plans and establish clear payment commitments.
• Maintain accurate records of collection attempts, client communications, payment commitments, and case progress.
• Communicate firmly, professionally, and politely with clients regarding outstanding balances and payment deadlines.
• Issue or coordinate letters before action when necessary.
• Escalate unresolved cases for potential legal action in accordance with company procedures.
• Provide regular updates on collection progress, outstanding accounts, and cases requiring further action.

Requirements

• Proven debt collection experience is essential.
• Excellent spoken and written English.
• Clear, concise, authoritative, professional, and polite telephone manner.
• Demonstrated experience handling overdue accounts, difficult clients, and payment disputes.
• Strong negotiation, follow up, and objection handling skills.
• Ability to remain persistent, confident, and composed during challenging calls.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording.Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.