Overview:

Our client is seeking an experienced and highly organized Bilingual HR Manager (Healthcare Operations & Recruitment) to oversee HR operations, recruitment, onboarding, credentialing coordination, compliance, and employee relations. The role involves streamlining HR processes, maintaining accurate employment records, meeting staffing requirements, and coordinating with Recruitment, Clinical, Training, Operations, IT, and Payroll teams. The ideal candidate has strong HR leadership experience, excellent communication and organizational skills, and the ability to manage multiple priorities while ensuring consistent procedures and timely support throughout the employee lifecycle.

Schedule: Monday to Friday, 09:00 AM - 05:30 PM EST

Responsibilities:

HR Operations and Administration

• Oversee day-to-day HR operations, ensuring policies, procedures, and administrative processes are followed consistently
• Maintain accurate and confidential employee records, employment documentation, and HR databases
• Oversee employment contracts, offer letters, employee status changes, and other HR documentation
• Ensure HR records and processes comply with applicable employment laws, organizational policies, and privacy requirements
• Develop, maintain, and improve HR policies, standard operating procedures, and internal workflows
• Identify operational gaps and implement improvements to increase efficiency and accuracy

Recruitment and Workforce Planning

• Oversee recruitment activities and coordinate hiring priorities with department leaders
• Work with recruiters and hiring coordinators to ensure candidate pipelines align with approved staffing requirements
• Monitor recruitment progress, interview scheduling, offer acceptance, and time-to-hire
• Support recruitment for specialized healthcare positions, including Licensed Behavior Analysts (LBAs), and other operational roles
• Ensure candidates receive clear communication regarding job requirements, compensation, employment arrangements, and next steps
• Identify recruitment bottlenecks and implement strategies to improve hiring outcomes
• Maintain visibility into staffing needs and hiring progress across departments

Credentialing and Compliance Coordination

• Oversee credentialing and clearance workflows for applicable healthcare professionals
• Ensure required certifications, professional licenses, NPI information, Medicaid enrollment, and other applicable credentials are tracked and verified
• Monitor credentialing progress, outstanding requirements, and renewal deadlines
• Coordinate with credentialing personnel, clinical leadership, and external agencies to resolve delays
• Oversee required employment verification and background screening processes, as applicable
• Ensure required employment, credentialing, compliance, and training clearances are completed before staff are assigned cases or begin duties requiring such clearance
• Maintain appropriate documentation and audit trails for compliance reviews
• Escalate credentialing or compliance concerns to the appropriate leadership

Employee Onboarding and Training

• Oversee the onboarding process from offer acceptance through employment setup and completion of required clearances
• Coordinate onboarding activities with Recruitment, Clinical, Training, IT, Operations, and Payroll teams
• Ensure new hires receive required employment documents, system access, training schedules, and onboarding instructions
• Monitor onboarding progress and follow up on outstanding requirements
• Ensure required training and compliance acknowledgments are documented
• Work with department leaders to improve onboarding efficiency and the new employee experience

Employee Relations and Performance Management

• Serve as a point of contact for employee concerns, workplace issues, and HR-related inquiries
• Support managers in addressing performance concerns, attendance issues, workplace conduct, and disciplinary matters
• Guide the consistent application of company policies and performance management procedures
• Coordinate employee performance reviews and maintain appropriate documentation
• Support employee engagement, retention, and initiatives that promote a positive workplace culture
• Help resolve employee concerns fairly, professionally, and confidentially
• Escalate sensitive or high-risk employee matters to executive leadership or qualified legal advisers when appropriate

HR Team Leadership and Collaboration

• Supervise, coach, and support HR staff, recruiters, and hiring coordinators, as applicable
• Establish clear responsibilities, workflows, and performance expectations for the HR team
• Monitor workload distribution, productivity, service quality, and adherence to deadlines
• Conduct regular team meetings and review operational priorities
• Collaborate with Clinical, Operations, Training, IT, and Finance/Payroll teams to address workforce needs
• Promote accountability, effective communication, and continuous improvement across HR functions

Reporting, KPIs, and Process Improvement

• Prepare and maintain regular HR reports covering recruitment, onboarding, credentialing, staffing, and employee matters
• Monitor key performance indicators, identify trends, and recommend corrective actions
• Maintain accurate HR dashboards and tracking systems
• Report recruitment delays, credentialing bottlenecks, onboarding gaps, and compliance risks to leadership
• Establish and review performance targets with management
• Recommend improvements to HR systems, documentation practices, and administrative workflows

Bilingual Communication

• Communicate professionally with candidates, employees, managers, and external stakeholders in English and the required second language
• Support recruitment, onboarding, employee communication, and HR coordination involving Spanish- or Mandarin-speaking personnel
• Help ensure HR policies, instructions, and employment-related communications are clearly understood
• Maintain professional and culturally sensitive communication across a multilingual workforce

Requirements:

• Bachelor's degree in Human Resources, Business Administration, Management, or a related field preferred
• At least 3–5 years of HR experience, including experience in a supervisory or management capacity
• Demonstrated experience overseeing HR operations, recruitment, onboarding, employee relations, or compliance
• Experience managing or coordinating recruitment for healthcare professionals is an advantage
• Familiarity with provider credentialing, professional licensing, Medicaid enrollment, or healthcare compliance is highly desirable
• Strong knowledge of HR administration, employee documentation, performance management, and workplace policies
• Excellent leadership, communication, problem-solving, and decision-making skills.
• Strong organizational skills and the ability to manage multiple priorities and deadlines
• Proficiency in HR information systems, applicant tracking systems, Microsoft Office, and related administrative tools
• Ability to handle confidential employee and candidate information responsibly
• Ability to collaborate effectively with senior leadership and cross-functional teams

Language Requirements:

• Professional fluency in English
• Professional fluency in either Spanish or Mandarin
• Ability to communicate confidently in both languages in professional HR, recruitment, and employee-facing situations

Performance Expectations:

The HR Manager will be expected to:

• Maintain accurate and up-to-date HR records
• Ensure recruitment and onboarding processes progress within established timelines
• Monitor credentialing and clearance requirements for applicable roles
• Ensure required clearances are completed before staff begin duties or receive case assignments, as applicable
• Maintain effective HR team performance and accountability
• Address employee concerns and HR issues promptly and professionally
• Provide accurate and timely HR reports to leadership
• Identify operational risks and implement appropriate corrective actions
• Maintain confidentiality and compliance with applicable policies and requirements

Ideal Candidate Profile:

• Experienced HR professional who can balance strategic oversight with hands-on operational management
• Comfortable leading a team, improving HR processes, coordinating complex recruitment and credentialing workflows, resolving employee concerns, and maintaining high standards of documentation and compliance
• Proactive, accountable, and capable of working across departments to ensure the organization has the qualified, properly onboarded, and appropriately cleared personnel needed to support its operations

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.