Job Overview

Our client is seeking a compassionate, organised, and detail-oriented Medical Receptionist to support the daily operations of a specialised neurology practice in Sydney, Australia. The role involves managing patient scheduling, medical billing and collections, EMR management, and treatment coordination. Additionally, the candidate will assist with clinical research initiatives by reviewing medical records, requiring strong communication, professionalism, and strict handling of confidential medical information.

Client Overview

The client is a Sydney-based neurology practice offering patient-centred care via in-person consultations, telehealth, and innovative neurological treatments. They also conduct clinical research and require administrative and billing support to ensure a seamless patient experience.

Schedule: Monday - Friday, 9:00 AM - 5:00 PM Sydney time, (40 work hours per week)

Responsibilities

Patient Communication & Reception Support

• Handle patient enquiries and conduct professional follow-up calls regarding appointments, payments, and treatment coordination.
• Coordinate patient engagement calls to confirm MRI bookings, consultations, and treatment appointments.
• Assist with scheduling infusion treatments, telehealth consultations, and in-person appointments.
• Provide a high level of patient support, particularly for individuals navigating complex treatment protocols.
• Communicate professionally and empathetically with patients, healthcare providers, and relevant stakeholders.
• Maintain clear and accurate records of patient interactions, follow-up calls, and outstanding actions.

Medical Billing & Collections

• Conduct follow-up calls with patients and insurance companies regarding outstanding payments for medical consultations.
• Assist with billing collections and respond to payment-related enquiries.
• Track outstanding accounts and follow up on overdue payments in accordance with the practice's established procedures.
• Support accounts receivable and revenue cycle management activities to help maintain timely payment processing.
• Document collection attempts, payment updates, and billing resolutions accurately.
• Escalate complex billing issues or disputed payments to the appropriate team member.

Medical Records & Clinical Research Support

• Review electronic medical records (EMRs) and extract specific demographic, medical history, and clinical data points for research purposes.
• Ensure information is accurately recorded and handled in accordance with established procedures.
• Assist with organising medical documentation required for clinical research studies.
• Maintain confidentiality when accessing, reviewing, and handling sensitive patient information.
• Identify missing or inconsistent information and escalate discrepancies for clarification.
• Support research-related administrative tasks while following the practice's protocols and applicable privacy requirements.

Medical Administration & Documentation

• Maintain accurate patient records, appointment details, billing notes, and follow-up documentation.
• Update electronic medical records and practice management systems as required.
• Assist with coordinating patient appointments and ensuring relevant administrative information is available ahead of consultations and treatments.
• Keep records of outstanding patient enquiries, billing follow-ups, and scheduling requirements.
• Support the broader administrative team in maintaining efficient daily operations.
• Ensure all patient interactions and administrative activities are documented accurately and consistently.

Requirements

• Previous experience in medical reception, healthcare administration, medical billing, or a related administrative role.
• Strong verbal and written communication skills, with a professional and empathetic telephone manner.
• Excellent customer service skills and the ability to communicate sensitively with patients.
• Familiarity with electronic medical records (EMR), electronic health records (EHR), or medical practice management systems.
• Strong attention to detail when reviewing medical records, updating patient information, and maintaining documentation.
• Basic understanding of medical terminology and clinical concepts.
• Ability to manage patient enquiries, appointment coordination, and administrative follow-ups efficiently.
• Strong organisational and time-management skills, with the ability to manage competing priorities.
• Ability to handle confidential patient and medical information with discretion.
• A reliable internet connection, a suitable remote working environment, and the ability to work consistently during Sydney business hours.

Qualifications

Preferred Experience:

• Previous experience in a neurology practice or other specialised medical setting.
• Experience working with Australian healthcare providers or medical practices.
• Familiarity with medical billing, accounts receivable, insurance payment follow-ups, or collections.
• Experience coordinating diagnostic imaging, including MRI appointments, or specialised treatment schedules.
• Exposure to clinical research administration or reviewing medical records for research purposes.
• Experience supporting patients undergoing infusion treatments or other complex medical procedures.

Ideal Candidate Characteristics:

• Patient-focused, dependable, and highly organised, with the ability to balance compassionate patient service and accurate administrative work.
• Comfortable making follow-up calls, discussing outstanding payments professionally, coordinating appointments, and reviewing medical records with care and attention to detail.
• Understands the importance of patient confidentiality and can manage sensitive conversations while maintaining a calm, professional approach.
• Proactive, adaptable, and capable of working independently in a remote environment while collaborating effectively with the practice's healthcare and administrative teams.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Success will be measured by the candidate's ability to:

• Deliver professional, compassionate, and timely patient communication.
• Coordinate appointments, diagnostic procedures, and treatment follow-ups accurately.
• Maintain complete and accurate medical records and research-related data.
• Support timely billing collections and follow up on outstanding accounts.
• Keep patient interactions and administrative activities properly documented.
• Protect confidential patient information and follow established procedures.
• Contribute to the efficient day-to-day operations of the practice while delivering a positive patient experience.

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities:

When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.