Job Overview:

Our client is looking for a customer-facing Remote Support Technician proficient in Microsoft 365 to provide daily helpdesk support to their clients by phone and through their ticketing system. You will be the first point of contact for end users, resolving issues quickly and professionally, and escalating to the Tech Lead or System Administrator when needed. Strong English communication and a solid grasp of cloud applications are essential for this role.

Schedule: Monday - Friday, 8:00 AM - 5:00 PM Eastern Time, with a 1-hour unpaid break; Full-time, 40 work hours per week

Responsibilities:

• Create and update support tickets with accurate, detailed documentation.
• Provide daily helpdesk support, ticket management, and escalation.
• Support Office 365 (SharePoint, OneDrive, Teams, and related cloud applications).
• Provide Microsoft Outlook support, including account setup and troubleshooting.
• Provide basic support for Microsoft Word and Excel (ribbon, printing, menu options, and features).
• Provide basic Microsoft Teams support.
• Provide basic Windows 10 and Windows 11 support (monitors, display, and core features).
• Perform remote setup of new PCs.
• Install and troubleshoot printers and scanners.
• Perform basic internet outage troubleshooting.
• Provide basic firewall support and configuration.
• Handle warranty requests and RMAs.
• Assist with Microsoft MFA enrollment and password resets.
• Assist with Microsoft Tenant Management.
• Perform remote monitoring and patch management (reboots and reapplying updates).
• Support Barracuda spam email filtering.
• Provide backup monitoring and support.
• Assist users with VPN connectivity.
• Perform on-call duty as required after training.

Requirements:

• Excellent spoken and written English with advanced reading and writing comprehension.
• Proven helpdesk or IT support experience in a customer-facing role.
• Strong working knowledge of Microsoft 365 and cloud-based applications.
• Comfortable handling phone support and remote ticketing.
• Ability to work independently and escalate appropriately.
• Reliable Windows 11 PC with two HD monitors.
• High-quality, reliable internet connection.
• Ability to pass an advanced, in-depth background check.

Compensation & Benefits:

• Paid time off
• Cell phone expense reimbursement

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.