Cruise Travel Customer Support Agent
Job Description
Client Overview
Join an established and growing travel agency that specializes in creating dream cruise vacations for clients across the United States. This boutique agency has built a reputation for exceptional customer service and personalized attention, focusing primarily on cruise experiences that create lasting memories for travelers. With a dedicated client base and expanding operations, this is an exciting opportunity to become part of a business that helps people explore the world’s oceans in style and comfort.
Job Description
Embark on an exciting career opportunity as a Cruise Travel Customer Support Specialist where you’ll play a vital role in ensuring clients experience smooth sailing from booking to bon voyage! In this dynamic position, you’ll be the behind-the-scenes hero who manages booking modifications, processes payments, and coordinates directly with major cruise lines to deliver exceptional service that keeps clients coming back. You’ll utilize specialized travel industry software to track client information and automate important communications, ensuring no detail is overlooked. This role offers the perfect blend of customer service, problem-solving, and organization skills while providing the satisfaction of helping create memorable vacation experiences for people excited about their upcoming adventures at sea.
Schedule: 35 hours / week. Tues-Friday 9am to 6:30pm with 2 breaks of 15 minutes each and a 1 hour lunch break and Saturday 9am-12pm
Client Timezone
US Eastern Time (Florida)
Responsibilities
- Transform client requests into reality by processing cabin changes, adding specialty dining or beverage packages, and customizing cruise experiences
- Secure cruise bookings and place holds for clients who know exactly what they want, ensuring they don’t miss out on their perfect vacation
- Manage the payment process from sending timely reminders to processing transactions securely and efficiently
- Serve as the liaison between clients and cruise lines, making direct calls to cruise providers when needed to resolve questions or make special arrangement
- Master the agency’s CRM system to track client information, automate communications, and ensure all details are accurately recorded
- Handle sensitive customer information with the utmost care and confidentiality
- Potentially provide end-of-day activity reports to track productivity and accomplishments
Requirements
- Exceptional English communication skills with perfect clarity in both speaking and listening
- Meticulous attention to detail, especially when handling sensitive information like passport details and payment information 2-3 years of customer support experience, with travel industry experience being a plus Ability to work US Eastern Time hours (9am-6pm, Monday-Friday)
- Enthusiasm for learning cruise industry booking systems and procedures
- Reliable internet connection and distraction-free home office setup
- Strong organizational skills and ability to prioritize tasks effectively
- Professional demeanor when communicating with clients and cruise line representatives
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Health Insurance Coverage for eligible locations (for full-time roles only)
Note
- Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.
- Adaptability and willingness to expand hours to potentially include Saturday coverage in the future Passion for travel and helping others create memorable vacation experiences
Job Category
Customer Support
Job Type
Full Time (35 hours or more per week)
Work Schedule and Timezone
35 hours per week. Tues-Friday 9am to 6:30pm Eastern Time with 2 unpaid breaks of 15 minutes each and a 1-hour unpaid lunch break and Saturday 9am-12pm Eastern Time (Marco Island, FL)
Published on
Oct 16 2026
“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values — and the support didn’t stop at placement... A reliable, professional partner I’d recommend without hesitation.”
— Zyrrah D, Bookkeeper
4.9/5
4.9/5Cruise Travel Customer Support Agent
Job Category
Customer Support
Job Type
Full Time (35 hours or more per week)
Work Schedule and Timezone
35 hours per week. Tues-Friday 9am to 6:30pm Eastern Time with 2 unpaid breaks of 15 minutes each and a 1-hour unpaid lunch break and Saturday 9am-12pm Eastern Time (Marco Island, FL)
Published on
Oct 16 2026
“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values — and the support didn’t stop at placement... A reliable, professional partner I’d recommend without hesitation.”
— Zyrrah D, Bookkeeper
4.9/54.9/5