Overview

Our client is looking for a detail-oriented Orders and Refund Processor to assist in recovering funds from a backlogged queue of returned-to-sender orders. In this role, you will cross-reference tracking details, navigate multiple retailer platforms, and follow up directly with customer support teams to resolve claims efficiently. If you excel at managing high-volume administrative tasks with high accuracy and minimal supervision, this opportunity offers a great fit for your skill set.

Schedule:

• Full - Time (40 hours per week) Monday to Friday, 9:00 to 6:00 PM Central Daylight Time

Responsibilities:

• Contact retailer customer support to initiate and follow through on refund requests for returned-to-sender orders
• Match order IDs, tracking numbers, and account credentials across multiple email accounts to compile accurate refund claims
• Track and document the status of each refund request to ensure timely resolution
• Manage a high volume of cases simultaneously while maintaining accuracy and organization
• Communicate progress and flag any escalated issues to the client on a regular basis
• Process refund requests for a backlog of over 1,000 returned-to-sender orders
• Navigate multiple retailer accounts and email logins to retrieve order details
• Ensure all refunds are recovered in a timely manner to minimize financial loss
• Potentially handle future batches of affected orders as they arise
• Provide regular status updates and reporting on refund recovery progress

Requirements:

• Prior experience in administrative support, order management, or refund/dispute processing
• Strong attention to detail when handling large datasets of order information
• Excellent verbal and written communication skills for interacting with customer support teams
• Ability to work independently and manage time effectively across repetitive tasks
• High level of organizational skills to track progress across 1,000+ cases

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.