Job Overview

We are seeking a results-driven Bilingual Inside Sales Representative (Home Services) to recover open estimate opportunities and drive revenue. In this role, you will manage an assigned pipeline of pending replacement and repair estimates, proactively contacting past customers to uncover objections and present value. You will handle concerns, discuss approved financing options, and close sales while maintaining accurate CRM records. This full-time remote position includes a performance-based monthly bonus ranging from $500 to $2,000 USD based on qualifying rehash sales. The role operates Monday through Friday from 8:00 AM to 5:00 PM PST, with occasional weekend rotations.

Schedule

• Mon-Fri, 8 AM - 5 PM PST with some rotation on weekends (40 hrs per week)

Responsibilities

• Manage open estimates: Review assigned opportunities, previous conversations, technician or salesperson notes, pricing, and proposed work before contacting customers.
• Conduct outbound sales follow-up: Proactively call customers with outstanding estimates and maintain a structured follow-up cadence using approved phone, email, and text channels.
• Identify the actual objection: Determine whether the customer’s hesitation involves price, timing, financing, competing proposals, unanswered questions, or confidence in the proposed solution.
• Explain value clearly: Help customers understand the benefits of the proposed work, approved options, warranties, and available promotions without making unsupported technical claims.
• Handle objections and close: Respond confidently to concerns, guide the conversation toward a decision, and directly ask for the sale when appropriate.
• Present approved financing options: Explain available financing programs using company-approved information, without promising approval or unapproved terms.
• Stay within pricing authority: Follow established pricing and discount guidelines. Any exception must receive approval before being offered to the customer.
• Coordinate sold work: Ensure accepted estimates are accurately documented and handed off to the appropriate scheduling, dispatch, sales, or installation coordination team.
• Maintain accurate records: Document every meaningful interaction, objection, commitment, follow-up date, and sales outcome in the company’s CRM.
• Own the pipeline: Keep every active opportunity assigned a clear next step. Close out opportunities accurately when the customer declines or the opportunity is no longer viable.
• Escalate appropriately: Recognize when technical questions, customer concerns, or pricing exceptions require assistance, while independently handling routine sales conversations.
• Protect the customer experience: Remain professional, respect contact preferences, and avoid pressure tactics or promises the company cannot fulfill.

Must-Have Requirements

• Exceptional spoken and written English: Candidates must be easy to understand, communicate naturally, use accurate grammar, and explain information without repeated clarification. This needs to be demonstrated in a live conversation.
• Must be based in or near the client's timezone for work schedule alignment
• Proven phone sales experience: A demonstrated background in inside sales, outbound sales, estimate follow-up, retention, or another role requiring objection handling and closing.
• Evidence of results: Candidates should be able to explain their previous sales goals, conversion performance, sales volume, and personal contribution to results.
• Strong listening skills: Ability to uncover the customer’s concern and respond thoughtfully instead of relying entirely on a script.
• Confidence asking for the sale: Comfortable discussing price, handling rejection, and requesting a clear purchasing decision.
• Organization and persistence: Ability to manage multiple opportunities, prioritize follow-ups, and maintain accurate records without constant reminders.
• Independent remote work habits: Reliable attendance, consistent availability during assigned hours, and the ability to remain productive without continuous supervision.
• Technology proficiency: Comfortable using CRM systems, phone platforms, email, and multiple applications during a customer conversation.
• Suitable remote workspace: Reliable internet, a quiet and professional environment, and a quality headset for clear customer calls.
• Relevant industry experience: HVAC, plumbing, construction, home improvement, or other home-services sales experience is strongly preferred.

Independent Contractor Perks

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.