Job Overview

We are seeking a detail-oriented and proactive Accounting Assistant to support daily bookkeeping, accounts payable and receivable, reconciliations, debt collection, client communication, and financial administration.

The ideal candidate has hands-on experience with Australian bookkeeping practices and Xero, strong communication skills, and the ability to manage financial tasks independently while maintaining accuracy and accountability.

Schedule

• Monday–Friday, 8:00 AM–5:00 PM Melbourne time (AEST/AEDT), with a 1-hour unpaid lunch break; 40 hours per week

Key Responsibilities

Bookkeeping & Accounts Administration

• Maintain accurate financial records and process transactions using Xero.
• Manage accounts payable and receivable, including invoices, payments, allocations, and reconciliations.
• Review supplier and client statements, investigate discrepancies, and maintain supporting documentation.
• Verify financial information and escalate unusual transactions or unresolved issues.

Accounts Receivable & Debt Collection

• Monitor overdue invoices and follow up with clients by phone and email to secure payments.
• Track collection attempts, payment commitments, disputes, and outstanding balances.
• Resolve routine billing concerns and escalate complex or sensitive matters.
• Identify and promptly action or escalate cancellation requests, suspension warnings, and other time-sensitive correspondence.

Client Communication & Administrative Support

• Handle incoming and outgoing calls and respond to account, payment, invoice, and general administrative enquiries.
• Return missed calls, follow up on outstanding requests, and communicate professionally with clients.
• Monitor shared inboxes, prioritize important correspondence, and maintain organized records.
• Manage task lists and ensure outstanding items progress through to completion.

Task Management & Reporting

• Update task statuses and record time in ClickUp where required.
• Provide concise morning updates outlining priorities and end-of-day summaries covering completed tasks, pending items, and issues requiring attention.
• Maintain consistent availability, communicate delays proactively, and complete recurring responsibilities without repeated reminders.
• Take ownership of assigned work and escalate urgent or unfamiliar matters promptly.

Requirements

• At least 3 years of relevant experience in bookkeeping, accounts payable, accounts receivable, or a related finance role.
• Practical experience with Australian bookkeeping practices.
• Hands-on proficiency in Xero, including transaction processing, reconciliations, and financial record management.
• A degree in Accounting or a relevant accounting, bookkeeping, or finance qualification.
• Experience processing invoices, allocating payments, investigating discrepancies, and managing account balances.
• Previous client-facing phone experience in customer service, collections, sales, account management, or a similar role.
• Excellent written and verbal English communication skills.
• Proficiency in Microsoft Excel or Google Sheets.
• Strong attention to detail, organization, problem-solving, and independent task management.
• Confidence handling unexpected client enquiries and knowing when to escalate issues.
• Reliable internet, a dedicated workspace suitable for professional calls, and the ability to work independently.
• Availability to work the required Melbourne schedule.

Nice to Have

• Experience in debt collection and overdue account management.
• Familiarity with ClickUp, Google Workspace, Google Chat, Aircall, or similar platforms.
• Experience supporting a marketing agency or another fast-paced, client-focused business.

Ideal Candidate

You take ownership of your work, verify information before sharing it, communicate proactively, and follow through on commitments. You can manage competing priorities, handle client conversations professionally, maintain accurate records, and work reliably with minimal supervision.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you