Job Overview

We're looking for a backbone for a busy psychiatric private practice, owning the full scope of administrative communication so the provider can stay focused on patient care. You will be the first point of contact for patients reaching out across multiple channels — text, voicemail, fax, portal, and email — and will ensure nothing falls through the cracks. Beyond day-to-day inbox and calendar management, you will take initiative in building a referral partner network that directly supports the growth of the practice, making this a role with real strategic impact from day one.

Client Overview

Our client is a US-based private psychiatric care practice dedicated to providing compassionate, high-quality mental health services. Led by a psychiatric nurse practitioner, the practice serves patients navigating complex mental health needs and is actively expanding its reach through a growing network of referral partnerships. This is a lean, focused operation where every team member plays a meaningful role in keeping the practice running smoothly and patients supported.

Schedule: Monday - Friday, 9:00 AM - 12:00 PM EST flexible start (20 work hours per week)

Responsibilities

• Manage and monitor all incoming patient communications including text messages, voicemails, faxes, patient portal messages, and emails
• Send patient appointment reminders and review the daily calendar for scheduling needs
• Create and maintain a prioritized task list for the provider, ensuring timely follow-up and completion tracking
• Conduct outreach calls to therapy practices and medical offices to establish collaborative referral agreements
• Build and maintain a detailed referral partner spreadsheet tracking provider information, services offered, location, contact history, and points of contact
• Process prior authorizations as needed

Requirements

• Ability to use empathetic and compassionate language when interacting with patients, including those in distress
• High level of attention to detail and organizational skills
• HIPAA certification (or willingness to obtain one promptly)
• Experience in a healthcare or medical administrative setting

Nice to have:

• Bonus if you have prior experience in a mental health, behavioral health, or psychiatry setting
• It helps if you have worked with electronic health record (EHR) or patient management systems
• Bonus if you have prior experience handling prior authorizations or insurance-related administrative tasks

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.