Job Overview

Administrative Assistant | Disability Support Services | Remote | Immediate Start

 

Client Overview

Our client is a growing disability services provider operating under the NDIS framework in Sydney, Australia. With 15 to 20 support workers delivering day programs, they help people with disabilities live more independently. They're expanding their administrative team to ensure seamless operations and excellent service delivery.

Our client is looking for the administrative backbone of a mission-driven disability services organization to manage rosters, coordinate staff schedules, and ensure timely processing of timesheets and service agreements. This role gives you ownership of critical operational systems while working remotely with an Australian-based team. You'll be the go-to person for support workers needing schedule assistance and the key liaison ensuring smooth day-to-day operations.

Schedule Monday - Friday, 8:00 AM - 5:00 PM AEDT/AEST, with 1 hour unpaid break (40 work hours per week) Full-Time

Responsibilities

• Manage staff rosters and coordinate schedule changes across 15 to 20 support workers
• Process and review timesheets fortnightly using Virtual Staff software
• Respond to staff calling in sick and coordinate replacement coverage
• Maintain and update service agreements and administrative paperwork
• Communicate with support workers regarding shift availability and roster requirements
• Monitor clock-in and clock-out data through the Virtual Staff app
• Integrate timesheet data with Xero for payroll processing
• Receive and document incident reports, escalating to management as needed
• Ensure all administrative documentation remains current and compliant
• Provide on-call administrative support on weekends when required

Requirements

• Previous experience in disability services or the NDIS sector
• Fluent English communication skills, both written and verbal
• Experience with rostering and staff scheduling coordination
• Proficiency with timesheet processing and payroll systems
• Comfortable working Australian business hours remotely
• Strong organizational skills and attention to detail
• Ability to work independently with minimal supervision

Qualifications

• Bonus if you have experience with Virtual Staff software
• It helps if you're familiar with Xero accounting software
• Bonus if you've worked in healthcare or community services administration
• It helps if you have experience handling urgent scheduling changes

Why Join This Team

• Work remotely while supporting meaningful disability services that help people live independently
• Receive comprehensive training from the existing administrative team
• Join a stable organization with established systems and processes
• Ongoing training programs to support your career growth
• Work with a dedicated manager and receive continuous support

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage

Note Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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