Job Overview

Our client is looking for a Client Services & Field Dispatch Coordinator to serve as the problem-solving backbone of a close-knit client service team, handling everything from guest inquiries and service requests to coordinating field teams and resolving urgent property issues. This isn't just an answering service role. You'll dig into client histories, understand their properties intimately, and make real-time decisions that keep operations running smoothly across a 24/7 business. You'll work directly with the Client Service Lead and owner, becoming a trusted part of a team that's been built to deliver exceptional service in a fast-paced, seasonal environment.

Client Overview

Our client is a well-established property management company based in Northern California, serving several hundred clients in a mountain resort area near Lake Tahoe. They provide comprehensive property management services including vacation home management, short-term rental operations, maintenance and repairs, snow removal, cleaning, and turnovers for second homeowners and rental properties.

Schedule: Mon, Thu, Fri: 7:00 AM - 2:00 PM PST Sat, Sun: 10:00 AM - 8:00 PM PST (with 1 hour unpaid break per day) Days Off: Tuesday & Wednesday (39 work hours per week)

Responsibilities

• Respond to client and guest inquiries via email, text, and phone using Missive app for communication management
• Triage and resolve property issues in real-time by reviewing client histories, recent jobs, and upcoming schedules
• Dispatch maintenance, cleaning, and repair teams using Servicemate for field coordination and job tracking
• Problem-solve new and unexpected situations independently while maintaining service standards
• Coordinate turnovers, cleanings, and snow removal services for vacation rentals and managed properties
• Maintain detailed knowledge of individual client properties, preferences, and service requirements
• Collaborate with the Client Service Lead, owner, and field teams to ensure seamless operations
• Handle after-hours situations as needed while respecting the 11 PM to 7 AM light period
• Document all interactions and service requests accurately in company systems
• Adapt to seasonal demands and varying workload volumes in a mountain resort environment

Requirements

• Proven customer service or client service experience with a track record of problem-solving
• Ability to learn new software quickly, including Missive app and Servicemate dispatch platform
• Excellent communication skills with professional phone and written communication abilities
• Strong organizational skills and ability to manage multiple urgent requests simultaneously
• Comfortable working independently while being an active team collaborator
• Willingness to work a schedule aligned with Pacific Time hours
• Reliable internet connection, laptop, and headset for remote work

Preferred Qualifications

• Bonus if you have property management or hospitality industry experience
• It helps if you're familiar with short-term rental operations or vacation home management
• Bonus if you have experience with dispatch or field service coordination
• It helps if you've worked in a 24/7 service environment

Why Join This Team

• Join a stable, multi-year operation with several hundred clients and 30+ team members
• Work directly with supportive leadership including the owner and experienced Client Service Lead
• Become part of an established team, not an isolated remote worker
• Access comprehensive training, documentation, and ongoing support
• Opportunity for long-term career growth with a company that values retention
• Work remotely with flexible schedule potential aligned to Pacific Time

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities:

When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.