Job Overview

Our client is looking for a Spanish Bilingual Medical Receptionist to serve as the first point of contact for new patients calling into a specialized urology practice, handling intake exclusively for prospective clients while routing existing patients to the appropriate internal teams. You will explain the practice's network model, answer initial questions, and schedule consultations directly in the EMR system. 

Client Overview

Our client is a growing network urology practice based in Los Angeles, California, serving a high-end clientele with specialized urological care. The practice operates with a collaborative partnership model and is expanding their patient intake capabilities to support new patient growth.

Schedule

Monday - Friday, 8:30 AM - 5:00 PM Pacific Time, with 1 hour unpaid break

Responsibilities

• Answer incoming phone calls on a dedicated line for new patient inquiries
• Explain the practice's network model and services to prospective patients in a clear and professional manner
• Schedule new patient consultations directly in the InterG EMR system
• Route existing patient calls to the appropriate front office staff for prescription refills, emergencies, and follow-up care
• Maintain HIPAA-compliant handling of all patient information and communications
• Provide bilingual support in English and Spanish to accommodate diverse patient populations
• Document all patient interactions accurately in the EMR system
• Represent the practice with professionalism and empathy when interacting with sensitive healthcare inquiries

Requirements

• Bilingual fluency in English and Spanish (speaking, reading, writing)
• Previous experience as a medical receptionist or intake specialist in a healthcare setting
• Familiarity with EMR systems and scheduling patient appointments

Qualifications

• Bonus if you have experience working in a urology, specialty clinic, or network practice environment
• It helps if you have previous experience with InterG EMR software
• Bonus if you have worked with VoIP phone systems in a remote capacity

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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