Job Overview

Our client is seeking a Credit Repair Specialist to serve as the direct communication bridge between the firm and major credit bureaus. In this dedicated operational role, you will take full ownership of direct phone outreach to Equifax, Experian, and TransUnion to resolve credit report errors, missing scores, and reporting discrepancies. 

Client Overview

Our client is a prominent Miami-based credit repair and financial services firm that has been serving clients nationwide since 2011. Specializing in credit restoration, business funding facilitation, and financial literacy programs, the company delivers culturally tailored financial solutions in both English and Haitian Creole. 

Schedule

Monday - Friday, 9:00 AM - 5:00 PM ET, with 30-minute paid daily break (40 work hours per week)

Responsibilities

Direct Credit Bureau Outreach & Dispute Resolution

• Place daily outbound calls to major credit bureaus (Equifax, Experian, TransUnion) to address complex credit report errors, unposted updates, and score discrepancies.
• Navigate extended bureau hold times efficiently, leveraging wait periods to execute concurrent administrative and documentation tasks.
• Troubleshoot urgent file locks, missing credit files, and time-sensitive discrepancies that cannot wait for postal or electronic dispute cycles.
• Exercise sound judgment during live bureau interactions to advocate for client file corrections and administrative escalations.

Case Documentation & Administrative Support

• Document all bureau communications, representative IDs, reference numbers, and outcome notes in the credit management platform.
• Coordinate daily with internal credit repair specialists to review incoming file alerts and prioritize high-impact bureau calls.
• Update client dispute status records and assist with general credit repair administrative workflows between calls.
• Collaborate effectively within a global, multicultural remote team to maintain consistent case momentum.

Requirements

• Credit Repair / Restoration Experience: 2+ years of direct experience working within a US credit repair, financial services, or credit counseling environment.
• Phone Persistence & Bureau Familiarity: Demonstrated comfort with high-volume phone communication, navigating credit bureau IVR systems, and handling extended hold times.
• Credit Report Literacy: Strong foundational understanding of credit report structures, trade lines, FCRA dispute guidelines, and common bureau reporting errors.
• Administrative Discipline & Multi-Tasking: Ability to execute secondary administrative duties (data entry, file audits) while on speaker/headset hold without losing focus.

Technical Stack & Tools

• Credit Repair Software: Dispute Fox, Credit Repair Cloud (CRC), or CreditDetailer
• Telephony & VoIP: RingCentral, Dialpad, AirCall, or similar US-compatible Cloud VoIP
• Productivity & Workspace: Google Workspace, Microsoft 365, Slack, Zoom

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.