Job Overview

Our client is looking for a bilingual Bilingual Medical Administrative Assistant – Patient Scheduling & Referral Coordination to serve as the first point of contact for patients and partners, keeping the practice running smoothly every day. In this role, you will manage scheduling, handle inbound calls, coordinate the practitioner's calendar, and play an active role in growing the practice through professional outreach and relationship-building. This is a part-time role with real room to grow, offering the chance to make a meaningful impact in a mental health setting where your organizational skills and language abilities genuinely matter.

Client Overview

A growing mental health practice dedicated to providing compassionate, high-quality care to its patients. The practice is expanding its reach through active outreach and partnership-building with therapy providers and healthcare networks. With a focus on patient-centered service, this team is building a streamlined, professionally run operation to support both clinician and patient needs.

Schedule

• Monday - Friday, 9:00 AM - 1:00 PM PST (20 work hours per week)

Responsibilities

• Answer incoming phone calls professionally and relay messages to the practitioner in a timely manner
• Manage patient scheduling and maintain an organized appointment calendar
• Coordinate the practitioner's personal calendar, including external meetings and engagements
• Conduct outreach to therapy practices and healthcare providers to promote the practice and build referral partnerships
• Send professional emails on behalf of the practice to potential partners and patients
• Handle general administrative tasks during downtime to support daily operations

Requirements

• Previous experience working in a medical or healthcare setting
• Bilingual proficiency in Vietnamese and English (must)
• Familiarity with HIPAA compliance standards and handling sensitive patient information
• Strong verbal and written communication skills with a compassionate and professional tone
• High level of attention to detail and organizational skills
• Ability to work independently with minimal supervision

Qualifications

• Bonus if you have prior experience in a mental health or behavioral health environment
• It helps if you have experience with outreach, referral coordination, or healthcare partnership development
• Bonus if you are comfortable managing email communications and scheduling tools with minimal onboarding

Why Join This Team

• 100% remote — work from anywhere with a reliable connection
• Part-time schedule with a clear path to grow into a full-time role as the practice expands
• Meaningful work in the mental health space — your efforts directly support patient care and wellbeing
• Your bilingual skills are a genuine asset and a core part of this role, not an afterthought
• Stable, long-term engagement with a practice invested in building the right team for the long haul
• Autonomy to own your responsibilities and make a real operational difference from day one

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.