Overview:

Our client is looking for a professional and detail-oriented B2B Accounts Receivable & Collections Specialist to support its accounts receivable operations within a growing tile manufacturing and distribution business. The company serves a network of wholesale customers, including tile dealers, showrooms, contractors, and design professionals.

In this role, you will be responsible for managing structured accounts receivable follow-up activities, maintaining positive customer relationships, and ensuring timely payment collection on outstanding invoices. You will also serve as a primary point of contact for customers throughout the collections process, communicating primarily through phone and email while maintaining accurate records of all collection activities.

Schedule: Monday to Friday, 8:00 AM–5:00 PM EST | With a one-hour unpaid break (40 hours per week)

Responsibilities:

• Review daily accounts receivable aging reports and prioritize customer outreach based on outstanding balances and payment due dates
• Send professional email follow-ups to customer Accounts Payable contacts regarding overdue invoices and outstanding balances
• Make outbound collection calls to confirm invoice receipt, resolve billing discrepancies, clarify payment terms, and secure payment commitments
• Document all customer interactions, payment promises, disputes, and follow-up actions in the shared Google Docs Collections Report within 24 hours
• Flag invoice disputes, payment obstacles, short payments, and unresponsive accounts for escalation to the appropriate internal team members
• Update customer contact information, including Accounts Payable email addresses, phone numbers, and billing addresses, as new information becomes available
• Assign and update risk categorizations for customer accounts based on payment behavior, aging, and collection progress
• Prepare escalation summaries for accounts reaching 60 or 90+ days past due, highlighting outstanding balances, collection history, and recommended next steps
• Coordinate with Finance, Sales, Customer Service, and Operations to resolve invoice discrepancies, payment issues, and customer account concerns
• Maintain professional customer relationships while ensuring adherence to established credit and collections procedures
• Support accurate accounts receivable reporting and contribute to timely cash collection and effective credit management

Requirements:

• Experience: Minimum of 2 years of experience in accounts receivable, collections, billing, or a related financial support role, with demonstrated experience conducting professional outbound collection calls and customer follow-ups
• Communication Skills: Excellent written English skills for independently drafting professional emails, along with clear and professional spoken English suitable for communicating with US-based business customers
• Technical Skills: Proficiency with spreadsheets, shared documents, and cloud-based collaboration tools such as Google Docs and Google Sheets
• Core Competencies: Strong attention to detail, accurate record-keeping, professional communication, persistence in following up on outstanding balances, and the ability to independently manage priorities in a remote environment
• Customer Relationship Management: Ability to handle payment-related conversations tactfully while maintaining positive working relationships with business customers
• Technical Setup: Reliable high-speed internet connection and a professional home office setup suitable for phone-based work

Preferred Qualifications:

• Experience with Salesforce, Accounting Seed, or other CRM and accounting platforms
• Prior experience supporting a US-based wholesale, distribution, manufacturing, building materials, or tile company
• Experience with B2B collections and commercial customer accounts rather than consumer collections
• Familiarity with wholesale invoicing, purchase orders, payment terms, credit limits, and business-to-business Accounts Payable processes
• Experience managing a dedicated collections mailbox and maintaining shared team reports
• Ability to investigate invoice discrepancies and coordinate with sales, customer service, finance, and operations teams to resolve outstanding issues

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.