Client Overview

Our client is an Australian contracting/maintenance business servicing major client contracts. They are looking for an experienced job processing specialist who understands the operational administration behind trades to manage high-volume job workflows, documentation compliance, and client portal processing.

Job Description

You will oversee the end-to-end administration of completed jobs for a major client contract—moving work orders seamlessly from completion and documentation review through to invoicing. Working primarily in Simpro and client-specific portals, you will verify supporting job evidence (photos, compliance, notes), resolve documentation gaps with field teams, manage the contract inbox, and ensure billing accuracy.

Schedule

•  8am to 5pm Sydney, 40 hours per week. 

Responsibilities

• Job & Documentation Review: Review completed jobs in Simpro to ensure all required photos, notes, compliance records, and supporting documents are submitted and complete.
• Invoicing & Billing: Prepare and process accurate invoices in line with specific contract requirements; resolve missing or incomplete details prior to billing.
• Portal & Email Management: Manage the dedicated contract email inbox; respond to enquiries promptly; update and process jobs through the Downer Group portal and client systems.
• Stakeholder & Task Follow-Up: Follow up with internal teams, field technicians, or contractors to gather outstanding documentation, approvals, or job details.
• General Administrative Support: Maintain organized job records across platforms and assist with broader operational administration as capacity permits.

Must-Have Requirements

• Simpro Expertise: Proven hands-on experience using Simpro for job, work order, and service request administration.
• Operations Administration Experience: Background in administrative, job processing, or operational support roles handling work orders and invoicing.
• High Attention to Detail: Strict eye for checking job evidence, photos, compliance records, and documentation accuracy.
• Communication & Execution: Excellent written/verbal English communication; strong organizational skills with the ability to manage high-volume tasks independently.
• Technical Aptitude: Strong computer literacy with the ability to navigate multiple software platforms and client portals simultaneously.

Nice-to-Have Requirements

• AU Industry Background: Prior experience working for Australian trades (electrical, plumbing, HVAC, maintenance) or facilities management businesses.
• Client & Portal Familiarity: Hands-on experience with South Australian Housing Trust (SAHT) contracts or processing jobs through the Downer Group portal.
• Compliance & Costing: Familiarity with Australian contractor/client compliance standards and job-cost administration.

What Success Looks Like

• Completed jobs processed accurately and efficiently with minimal rejected or delayed invoices.
• Every invoice backed by full required photo evidence, notes, and compliance documentation.
• Contract email inbox kept clean, organized, and responded to promptly.
• Proactive identification and quick resolution of incomplete job files.

Independent Contractor Perks

• Health insurance coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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