Job Overview

We are seeking a detail-oriented and client-focused Credit Repair Specialist to analyze consumer credit reports, conduct personalized video evaluations, and guide clients through their credit improvement journey. This role combines credit report analysis, client education, customer support, onboarding, retention, and CRM administration.

The ideal candidate understands consumer credit, communicates confidently on camera, and can explain credit-related issues in simple terms while setting realistic expectations and following privacy and compliance requirements.

Schedule

• Monday to Friday 11am to 8pm EST; 40 hours/week

Key Responsibilities

Credit Report Analysis and Video Evaluations

• Review Experian, Equifax, and TransUnion credit reports to identify negative accounts, high credit utilization, payment history concerns, and potential reporting inaccuracies.
• Record personalized screen-sharing video evaluations explaining findings, credit-related factors, and recommended next steps.
• Explain credit concepts, dispute processes, possible outcomes, and timelines clearly without guaranteeing results or credit score improvements.

Client Support and Onboarding

• Respond to client inquiries by phone, email, and text regarding credit reports, memberships, dispute progress, and program procedures.
• Guide new clients through onboarding, credit monitoring setup, account access, and required documentation.
• Follow up on missing information, address client concerns, and maintain accurate client records and notes.

Client Retention and Relationship Management

• Follow up with clients considering membership pauses or cancellations, understand their concerns, and explain appropriate options and next steps.
• Build positive client relationships through empathetic communication, timely follow-ups, and effective issue resolution while respecting client decisions.

Credit Education and Content Support

• Help create educational videos, scripts, FAQs, client guides, emails, and social media content.
• Explain topics such as credit utilization, payment history, collections, and responsible credit management in clear, practical language.
• Ensure educational materials are accurate, professional, and aligned with established procedures and compliance guidelines.

CRM and Administrative Support

• Maintain accurate CRM records, client statuses, evaluation notes, tasks, appointments, and follow-up reminders.
• Monitor accounts for missing documents, incomplete tasks, and outstanding actions.
• Coordinate with dispute specialists, sales, customer support, and management to maintain efficient workflows.

Qualifications and Requirements

• Experience in credit repair, consumer credit, credit report analysis, or a related client-facing role is preferred.
• Familiarity with credit reports from Experian, Equifax, and TransUnion, including negative items, utilization, payment history, and potential reporting inaccuracies.
• Excellent verbal and written communication skills, with the ability to explain financial information in simple terms.
• Comfortable recording personalized video evaluations and presenting professionally on camera.
• Strong customer service, problem-solving, relationship management, and client retention skills.
• Excellent attention to detail, organization, and follow-through when managing multiple accounts.
• Experience with CRM platforms, credit repair software, and digital communication tools.
• Ability to handle confidential financial and personal information responsibly and follow applicable privacy and compliance requirements.
• Self-motivated and able to work independently in a remote environment while collaborating with a team.

Preferred Technical Skills

Experience with any of the following is an advantage:

• Credit Repair Cloud or GoHighLevel
• Credit reporting and monitoring platforms
• Credit report analysis and dispute workflows
• CRM and customer support systems
• Client onboarding and retention processes
• Screen recording, screen sharing, scheduling, and task management tools
• Credit education and content creation

Key Performance Expectations

• Deliver accurate, personalized, and easy-to-understand credit evaluations on time.
• Provide timely, professional client support and follow-ups.
• Maintain complete and accurate CRM records and documentation.
• Ensure clients understand onboarding requirements, program procedures, and next steps.
• Support client satisfaction and retention through proactive communication and issue resolution.
• Contribute to clear, accurate credit education materials.
• Protect confidential information, follow compliance requirements, and collaborate effectively with internal teams.

Ideal Candidate

You are knowledgeable about consumer credit, confident presenting on camera, and skilled at making complex financial information easy to understand. You combine strong client service and organizational skills with honest communication, realistic expectations, and careful handling of sensitive information.

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.