Bruntwork Careers

Customer Service Agent – Inbound Sales & Medical Administration (Healthcare)

Job Overview

Our client is looking for a Customer Service Agent – Inbound Sales & Medical Administration (Healthcare) with a focus on inbound sales and medical administration for a dynamic psychiatric practice. In this multifaceted role, you’ll be the first point of contact for potential patients, skillfully converting inquiries into appointments while providing compassionate support. Your strong communication skills and ability to handle sensitive situations will be crucial as you balance sales objectives with empathetic customer care. This position offers exciting opportunities for professional growth in the healthcare sector, with the potential to significantly impact the practice’s expansion. You’ll also gain valuable experience in medical administration, enhancing your skill set in a rapidly growing field.

Client Overview

Join a thriving psychiatric practice at the forefront of mental health care. This growing business is dedicated to providing top-notch psychiatric services while expanding its reach to help more patients. As a key player in our expansion, you’ll be instrumental in connecting patients with the care they need while supporting the practice’s administrative functions. This role offers a unique blend of customer service, sales, and healthcare administration, providing an exciting opportunity to make a real difference in people’s lives.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM EST [Indianapolis], with 1 hour unpaid break (40 work hours per week)

Responsibilities

Manage inbound sales calls with a focus on converting potential patients into scheduled appointments, employing a sensitive and ethical approach
Provide exceptional customer service to both prospective and existing patients, addressing inquiries and concerns with empathy and professionalism
Efficiently handle appointment scheduling and rescheduling, optimising the practitioner’s time and patient flow
Perform essential medical administration tasks, including processing lab results and assisting with prior authorizations
Liaise with insurance companies to facilitate smooth patient care and billing processes
Contribute to the practice’s marketing efforts by posting targeted advertisements on specific platforms
Utilize various communication tools, including Google Voice, to maintain seamless connectivity with the team and patients
Ensure strict HIPAA compliance in all patient interactions and data handling, maintaining the highest standards of patient confidentiality
Collaborate with the practice owner to implement strategies for business growth and improved patient care

Requirements

Excellent verbal and written communication skills in English, with a warm and professional demeanour
Previous experience in customer service or sales, preferably in a healthcare-related field
Basic understanding of medical terminology and healthcare processes, with a willingness to learn and grow in this area
Demonstrated proficiency in using various software tools and adaptability to learn new systems quickly
Strong organizational skills with meticulous attention to detail
Thorough understanding of HIPAA regulations and commitment to maintaining certification
Ability to work independently, manage time effectively, and thrive in a remote work environment
Empathetic approach when dealing with potentially vulnerable individuals, coupled with a passion for mental health advocacy
Comfort with a performance-based structure, including base pay and commissions for successful patient acquisitions
Flexibility to adapt to the evolving needs of a growing practice
Reliable internet connection and a quiet, professional home office setup

Independent Contractor Perks

Permanent work from home
Immediate hiring
Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities

When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.

Job Category

Customer Support

Job Type

Full Time (35 hours or more per week)

Work Schedule and Timezone

40 hours per week, Monday to Friday 8 AM to 5 PM Indianapolis, IN time, with 1 hour unpaid break

Published on

Oct 13 2026

BruntWork will never ask you for money or any other form of payment. If someone claiming to represent BruntWork is requesting a payment from you, please let us know at applications@bruntwork.co

“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values — and the support didn’t stop at placement... A reliable, professional partner I’d recommend without hesitation.”

— Zyrrah D, Bookkeeper

4.9/5