Job Overview

Our client is seeking a Bilingual Property Collections & Lease Renewals Coordinator (AppFolio) to support property operations with a strong focus on collections, lease renewals, and Section 8-related follow-up. This role is best suited for someone who is highly proactive, organized, and persistent, and who can take ownership of operational tasks from start to finish. This is not a passive administrative support role—the right candidate will follow through consistently, communicate clearly with internal stakeholders, escalate issues early, and help keep property-related processes on track without constant supervision.

Schedule: Monday - Friday, 9:00 AM - 5:00 PM Eastern Time, with 30-minute unpaid break (40 work hours per week)

Responsibilities

• Manage and follow up on tenant collections with strong consistency and urgency.
• Track outstanding balances and support efforts to recover overdue payments.
• Handle lease renewal follow-up and ensure upcoming renewals are monitored in advance.
• Support Section 8 lease renewals, including paperwork coordination and follow-up calls.
• Maintain communication with internal office stakeholders regarding payment issues, renewals, and operational blockers.
• Escalate missing information, delays, or unresolved issues to management quickly.
• Coordinate with team members to ensure renewals and collection-related processes stay on track.
• Assist with banking reconciliation and related administrative tasks as needed.
• Maintain organized records, notes, and status updates across assigned workflows, primarily using AppFolio.
• Help identify process gaps and keep work moving forward even when information is incomplete.

Requirements

• Experience in collections, property operations, lease administration, or a similar coordination-heavy role.
• Hands-on experience with AppFolio property management software is required.
• Strong written and verbal English communication skills.
• Spanish communication ability (bilingual capabilities required or strongly preferred).
• Ability to manage recurring processes without losing momentum or missing deadlines.
• Confidence making calls, sending follow-ups, and pushing tasks toward resolution.
• Ability to work independently while keeping stakeholders informed.
• Comfort handling sensitive payment, tenant, and renewal-related matters professionally.

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities:

When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.