Job Overview

Our client is looking for a Bilingual Sales Development Representative to handle outbound sales, appointment setting, and patient acquisition. The ideal candidate will be fluent in Spanish and English and experienced in converting leads into booked, kept appointments.

Schedule: Remote, Full Time | Monday - Friday, 10:00 AM - 7:00 PM Pacific Time, with 1 hour unpaid break (40 work hours per week)

Responsibilities:

• Build rapport, handle objections, and explain clinical and financial details comfortably in both Spanish and English.
• Turn leads into booked, kept appointments using outbound sales, appointment setting, and patient acquisition strategies.
• Work inbound leads within minutes and run structured follow-up across phone, SMS, and email for cold, warm, and lost leads.
• Handle high-rejection outreach and address concerns about cost, insurance, time, and trust using consultative, trust-first selling.
• Gather correct information during lead qualification and document it accurately.
• Execute show-rate ownership through confirmation workflows, reminders, and deposit/commitment structures to reduce no-shows.
• Maintain clean records and utilize CRM tools (GoHighLevel or similar) including pipelines, tags, notes, and automated sequences.
• Manage daily activity and conversion targets independently in a remote work environment.
• Clearly explain the patient journey (at-home sleep test → diagnosis → treatment options such as oral appliance or CPAP).
• Handle patient information with care and maintain HIPAA awareness.

Requirements:

• Full professional fluency in Spanish and English, spoken and written.
• 3+ years of outbound sales, appointment setting, or patient acquisition experience with a track record of turning leads into booked, kept appointments.
• Speed-to-lead discipline across phone, SMS, and email.
• Strong objection handling and rigorous lead qualification skills.
• Show-rate ownership experience.
• CRM proficiency with GoHighLevel or similar tools.
• Self-managed remote work capability with accountability to daily activity and conversion targets.

Qualifications:

• Preferred: Healthcare or medical practice sales experience in areas like aesthetics, med spa, wellness, dental, or telehealth converting inquiries into paying patients.
• Preferred: Insurance and benefits fluency (verifying coverage, explaining out-of-pocket costs, out-of-network benefits, HSA/FSA, or financing options such as Cherry or CareCredit).
• Preferred: Culturally aware communication.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.