Overview:

Our client is looking for a Fitness Membership Sales & Client Retention Specialist who will serve as the critical first point of contact for warm leads and existing members, ensuring no opportunity is lost due to response delays. This role centers on speed-to-response for inbound inquiries, appointment coordination for strategy sessions and one-to-one training bookings, and proactive outreach to nurture both new leads and existing members. The candidate will manage lead flow through the client's CRM system, coordinate with personal trainers on scheduling, and help maintain high-touch communication that keeps members engaged throughout their fitness journey.

Schedule: 4:00 PM to 8:00 PM, UK Time Zone (Pat-time role)

Responsibilities:

• Respond to warm leads as quickly as possible to book strategy sessions and convert inquiries into memberships
• Monitor and respond to text message booking requests for one-to-one training sessions throughout the day
• Confirm appointments with one-to-one clients via text to ensure they know when their sessions are scheduled
• Contact new leads immediately when they come through to maximize conversion rates
• Conduct outreach calls to the database of ex-members and historical leads to identify conversion opportunities
• Implement nurture sequences for new members during their first month to increase engagement
• Maintain regular touchpoints with existing members beyond their training sessions to improve retention
• Coordinate with the gym owner on personal trainer scheduling and ensure adequate coverage
• Manage communication workflows through Lead Connector (white label CRM system)
• Proactively reach out to members who may be at risk of cancellation before issues escalate

Requirements:

• Excellent English communication skills, both written and verbal, with clear phone presence
• Proven experience in appointment setting or client communication roles
• Ability to respond quickly to inbound inquiries and manage time-sensitive communications
• Comfortable making outbound calls to nurture leads and maintain client relationships
• Strong organizational skills to manage appointment calendars and follow-up sequences
• Experience working with CRM or lead management systems
• Reliable internet connection and ability to work remotely with phone/calling systems

Nice-to-Have Qualifications:

• Background in the fitness or wellness industry is a bonus
• Familiarity with Lead Connector or similar white label CRM platforms
• Proven track record in sales or appointment setting for high-ticket services
• Hands-on exposure to managing client retention programs

Why Join This Team?

• Opportunity to grow into additional hours as the business expands to new locations
• Potential to earn commission or bonuses based on successful appointments and conversions
• Join a growing fitness business with six years of proven success and expansion plans
• Work directly with the business owner in a role critical to business growth
• Gain experience across multiple business functions including client communication, scheduling, and retention

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.