Overview

Our client is looking for a virtual Healthcare Receptionist (Mental Health & Wellness) to serve as the primary voice and first impression for a growing therapy and wellness clinic dedicated to compassionate mental health and holistic care. In this fully remote, high-trust role, you will take full ownership of the virtual front desk by handling inbound calls, timely voicemails, and essential daily administrative operations. You will also support the clinic's online presence through basic social media content creation, bridging patient communication with brand engagement. This opportunity is ideal for a proactive healthcare professional committed to ensuring every patient feels welcomed, heard, and supported from day one.

Schedule:

• Full-time - 40 hours per week, flexible within business hours in the Eastern Time Zone

Responsibilities

• Answer incoming patient calls promptly and provide a welcoming first point of contact for the clinic
• Manage administrative back-office tasks to support smooth daily clinic operations
• Conduct follow-up calls with patients to confirm appointments and address inquiries
• Return missed calls and voicemails in a timely manner to minimize lost patient opportunities
• Assist with basic social media upkeep to maintain the clinic's online presence using tools like Canva and CapCut

Requirements

• Minimum of 3 years of experience in a healthcare front desk or medical receptionist role
• Strong understanding of HIPAA compliance and patient confidentiality standards
• Excellent verbal communication skills with a professional and warm phone demeanor
• High level of attention to detail and ability to multitask in a fast-paced environment
• Ability to work independently with minimal supervision
• Spanish language skills are a plus but not required

Nice-to-have requirements

• Bonus if you have hands-on experience with Canva and/or CapCut for basic social media content creation
• It helps if you have worked in a therapy, mental health, or wellness clinic setting specifically
• Bonus if you are comfortable managing patient communications across multiple channels simultaneously

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.