Overview

Our client is looking for a dedicated and professional Medical Receptionist (Ophthalmology) to serve as the primary point of contact for their patients while managing scheduling and inquiries using the Nextech EMR system. This position offers a dynamic opportunity to grow your healthcare administration skills while delivering exceptional customer service in a high-volume, patient-centered setting. Ideal candidates will thrive in a fast-paced environment and have a strong passion for making a meaningful impact in eye care healthcare delivery.

Schedule:

• Monday - Friday, 8:00 AM - 5:00 PM Pacific Time, with a 1-hour break (40 work hours per week)

Responsibilities

• Manage a high volume of incoming calls with professionalism and efficiency, ensuring every patient interaction is positive and productive
• Master the Nextech EMR system to schedule, reschedule, and cancel patient appointments with precision and care
• Serve as the primary point of contact for patient inquiries, demonstrating in-depth knowledge of services and procedures
• Efficiently triage calls and transfer them to appropriate departments, ensuring seamless communication within the practice
• Take detailed messages for doctors and staff, utilizing your knowledge of medical terminology to ensure accuracy
• Provide world-class customer service to a diverse patient base, maintaining the practice’s reputation for excellence
• Contribute to the overall efficiency of the practice by assisting with various administrative tasks as needed

Requirements

• Must have ophthalmology/optometry experience within a healthcare setting.
• Proven experience with Nextech EMR system or other complex healthcare management software (Not mandatory); Proficiency in using various CRM systems and adaptability to learn new software quickly
• Outstanding customer service skills and phone etiquette, with the ability to remain calm and professional in high-pressure situations
• Solid knowledge of medical terminology, particularly related to eye care; Commitment to maintaining patient confidentiality and adhering to HIPAA regulations

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.