Overview:

Our client is seeking a highly organized, data-disciplined Customer Success & Student Operations Coordinator (Onboarding) to serve as the operational connective tissue of the client journey. Reporting to the Operations Manager, you will take ownership of the student pilot experience immediately following the sales handoff.

In this pivotal role, you will manage student deposits, assign Evionica coursework and exam dates, coordinate instructor assignments, and maintain clean CRM pipeline records. Acting as the primary point of contact for customer pilots, you will conduct proactive progress check-ins, build scalable administrative processes, track RevOps metrics, and partner closely with the Checkride Coordinator to guide every student seamlessly from enrollment through completion.

Schedule: Monday to Friday | 8:00 AM – 5:00 PM MST | With a 1-hour unpaid daily break (40 hours per week)

Responsibilities:

Student Onboarding & Pipeline Administration

• Own end-to-end student pilot onboarding: process deposits, assign Evionica course modules, schedule examination dates, set training start times, and assign flight instructors
• Serve as the primary administrative point of contact for student pilots, delivering prompt, professional support via phone, email, and messaging
• Maintain complete CRM pipeline accuracy from sales handoff forward, logging every student touchpoint, feedback item, and status change in real time
• Conduct regular progress check-ins with training pilots to monitor satisfaction, flagging disengaged or lagging students for proactive intervention
• Partner hand-in-hand with the Checkride Coordinator to ensure student training timelines, checkride dates, and DPE readiness information remain synced

RevOps Data, Feedback Loops & Process Optimization

• Update daily, weekly, and monthly customer success KPI metrics to support RevOps strategy and executive decision-making
• Dispatch post-training and post-checkride surveys to every student, soliciting Google reviews, capturing qualitative feedback, and producing bi-weekly CX reports
• Design, refine, and document clear, duplicable, and trainable operational processes that allow the customer success function to scale smoothly
• Provide ad-hoc administrative support to the Operations Manager, including records management, document preparation, data entry, and special projects

Requirements:

• Customer Success Track Record: 2+ years of experience in customer success, client onboarding, account coordination, or high-touch service administration
• CRM & Data Discipline: Proven expertise maintaining clean CRM pipeline records, logging real-time data, and reporting on customer success KPIs
• Process Development Mindset: Demonstrated ability to build, document, and standardize operational workflows that are easy to replicate and train
• Aviation Industry Exposure (Preferred): Prior experience or familiarity with flight school operations, pilot training programs, or general aviation is highly advantageous
• Communication & Empathy: Exceptional written and verbal English communication skills with a proactive, customer-obsessed approach to problem-solving

Technical Stack & Tools:

• CRM & Pipeline Management: HubSpot / Salesforce (or equivalent CRM engines)
• Productivity & Reporting: Google Workspace (Sheets, Docs), Microsoft Excel, Dashboards

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.