Client Overview
Join a thriving home care agency in the heart of Silicon Valley! Our client is dedicated to providing top-notch care services to individuals in their homes, ensuring comfort and independence for those in need. As a rapidly growing organization, we’re seeking passionate professionals to support our mission of delivering exceptional care and improving lives.

Job Description
Become an integral part of our client’s dynamic team as a Scheduler / Admin Assistant. In this pivotal role, you’ll be the linchpin of daily operations, coordinating care services and managing crucial communications. You’ll orchestrate caregiver schedules, liaise with clients, and ensure smooth operations. This position offers a unique blend of administrative prowess and healthcare support, providing an opportunity to make a tangible difference in people’s lives while honing your professional skills in a fast-paced environment.

Schedule

Full-time: 40 hours a week
Monday and Friday :  10am to 7pm (8 Hours) x 2 = 16 Hours (1:00 AM to 10:00 AM PHT- with 1 hr unpaid break)
Tuesday, Wednesday, Saturday and Sunday :  11am to 6pm (6 Hours) x 4 = 24 Hours (2:00 AM to 9:00 AM PHT with 1 hour break)
Client Timezone: PST

Responsibilities
Home Care (Primary)
•    Coordinate caregiver shifts, including promptly resolving last-minute schedule changes.
•    Conduct multiple daily calls with caregivers to manage schedules and fill staffing gaps. Create schedules in advance to allow sufficient time to fill canceled shifts or shifts that have not been acknowledged by caregivers.
•    Monitor caregiver attendance and verify visits through accurate clock-ins and clock-outs.
•    Handle incoming inquiries from potential patients and clients seeking care services. Monitor lead platforms
•    Manage email communications, including the owner’s and business emails, while keeping all stakeholders informed and updated.
•    Perform essential administrative tasks to support overall business operations.
•    Serve as the first point of contact by answering and directing calls professionally.

CNA School
Assist our CNA school with the following:
•    Coordinate CNA cohorts across AM, PM, and weekend classes, including class schedules, student rosters, and start date communications.
•    Respond to student inquiries through phone, email, and social media.
•    Call leads and follow up to convert them into enrollments.
•    Support marketing efforts, including social media ads, organic outreach, and content creation.
•    Track student compliance requirements, including Live Scan fingerprinting and Credentia exam registration.
•    Prepare and distribute completion certificates and CDPH Form 283B to graduates.
•    Keep CDPH requirements updated.

Requirements
•    Exceptional communication skills, both verbal and written
•    Proficiency in scheduling software and general computer skills
•    Strong organizational abilities and adept multitasking
•    Customer-centric mindset with a passion for helping others
•    Ability to work full-time during California business hours
•    Adaptability and quick thinking to handle dynamic scheduling needs
•    Empathy and patience when dealing with caregivers and clients
•    Basic understanding of medical terminology is a plus

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance for eligible locations

Note Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.