Job Overview

Our client is looking for a  Inbound Customer Support  responsible for handling incoming customer calls, assisting with product and stock enquiries, and ensuring customer requests are accurately captured and passed to the relevant Customer Service team.

Schedule

• Monday - Friday, 9:00 AM - 5:00 PM NSW, with 30 minutes unpaid break (35 work hours per week)

Responsibilities

• Answer incoming customer calls professionally and provide a positive customer experience
• Assist with product availability, stock-on-hand enquiries, and requests to hold items for in-store pickup
• Check and update stock information across relevant systems
• Gather and accurately record customer and enquiry details
• Follow established FAQs, processes, and customer service standards while escalating complex enquiries when needed
• Communicate customer requests and information clearly with relevant Customer Service teams
• Follow company policies and brand values, complete required learning initiatives, and undertake other duties as required

Requirements

• Previous customer service, phone support, or contact center experience; retail or e-commerce experience is a plus
• Strong verbal and written communication skills with excellent customer service and rapport-building abilities
• High attention to detail, accuracy, and strong problem-solving and organizational skills
• Ability to work independently, manage competing priorities, and remain calm and professional under pressure
• Comfortable learning and navigating new systems with a professional, proactive, and customer-focused approach

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.