Job Overview:

Our client is seeking a proactive Bilingual Patient Care Coordinator to serve as the primary liaison between patients, families, and care teams, ensuring seamless service continuity and exceptional patient satisfaction. To excel in this role, you will need 1 to 2 years of healthcare or administrative experience and a High School Diploma (some college or healthcare-related education is preferred). Bring your strong communication skills and passion for coordination to proactively manage patient needs and deliver top-quality care!

Schedule:

• Monday - Friday, 9:00 AM - 6:00 PM Eastern Time, with 1 hour unpaid break (40 work hours per week)

Responsibilities:

Regulatory Standards:

• Adheres to all agency policies, compliance guidelines, and regulatory standards for patient care and caregiver coordination
• Maintains strict confidentiality of patient and agency information in full compliance with HIPAA guidelines

Personnel / Team Collaboration:

• Partners closely with scheduling, nursing, and administrative teams to guarantee seamless service delivery
• Serves as a transparent communicator, sharing patient, caregiver, and family feedback with supervisors and relevant teams
• Actively participates in team meetings, professional training sessions, and continuous performance improvement initiatives

Professional (Core Case Manager Responsibilities):

• Takes ownership of a defined patient panel, driving high patient satisfaction, retention, and service stability
• Serves as the compassionate primary point of contact for patients, caregivers, and families, building strong, personalized relationships
• Proactively monitors care delivery, identifying risks such as service interruptions, caregiver instability, or changes in patient condition
• Develops and proposes smart, efficient solutions to everyday care challenges
• Coordinates with scheduling teams to ensure caregiver alignment and uninterrupted continuity of care
• Communicates clearly regarding service updates, managing expectations, and providing timely resolutions
• Maintains accurate, real-time documentation of patient interactions, updates, and risk assessments
• Escalates clinical concerns and high-risk situations to nursing leadership (DPS/RN) using structured protocols (e.g., SBAR)
• Supports the smooth onboarding, education, and transition of new patients and home care aides
• Coordinates effectively with external client network providers to maintain holistic service delivery

Qualifications:

• Bilingual in English and Spanish with full professional fluency (written and spoken)
• High School Diploma required; some college or healthcare-related education preferred
• 1 - 2 years of experience in a healthcare, case management, or administrative setting preferred
• Exceptional ability to multi-task, prioritize, and manage multiple patient cases simultaneously
• Strong emotional intelligence with a proven track record of building trust with patients and families
• Proactive problem-solving skills, sound judgment, and comfort with escalation pathways
• High respect for diversity, dignity, and teamwork, with a commitment to continuous learning

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review. 

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.