Overview:

Are you an expert in DME operations who seamlessly navigates Parachute Health and HubSpot?

Join our fast-paced remote healthcare startup as a DME Healthcare Operations Coordinator, where you will drive end-to-end order processing, patient outreach, and clinic communications. We need a proactive, detail-oriented professional with proven healthcare experience to secure compliant prescriptions, track order lifecycles, and maintain audit-ready records. If you thrive on managing case follow-ups and enforcing strict regulatory compliance, step into a role where your operational precision directly impacts patient care. 

Schedule:

• Saturday to Wednesday, 9:00 am to 6:00 pm EST (includes 1hr unpaid break)

Responsibilities:

• Manage the full DME order lifecycle from initial referral through to final fulfillment, ensuring precise data entry and case tracking.
• Audit all incoming prescriptions, orders, and Standard Written Orders (SWOs) for clinical accuracy, medical necessity, and strict CMS/MAC regulatory compliance before releasing to operations.
• Coordinate directly with healthcare provider offices via phone, email, and fax to secure signed, complete, and compliant SWOs and supporting clinical documentation.
• Monitor and track pending DME orders through the entire documentation and approval lifecycle to minimize turnaround times and resolve bottlenecks.
• Handle high-volume inbound and outbound phone calls, emails, and secure document transmissions with patients and provider offices in a timely, professional manner.
• Maintain meticulous, up-to-date, and clear documentation of all client files and communications across internal systems, ensuring full adherence to HIPAA and company privacy policies.
• Document and escalate order exceptions, delays, or complex documentation gaps to the appropriate internal teams to ensure swift resolution.
• Provide general administrative support, document preparation, and data entry, quickly adapting to evolving workflows within a dynamic startup environment.
• Collaborate with the DME operations team to identify procedural bottlenecks and contribute to process improvements that scale efficiency.

Requirements:

• High school diploma or equivalent (associate degree preferred).
• 1–2 years of experience in administrative support, patient services, healthcare operations, or DME/referral coordination.
• Must have strong Parachute Health and HubSpot experience
• Experience managing orders, documentation, follow-up, and patient/provider workflows within a healthcare or DME environment is strongly preferred.
• Proactive, organized, and comfortable taking ownership of their assigned workload rather than simply completing individual tasks.
• Strong verbal and written communication skills, especially when working with patients and medical offices.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple cases and follow-ups simultaneously in a fast-paced, remote startup environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Demonstrated ability and willingness to learn new systems and tools quickly.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.