Job Overview

You will be the first point of contact for inbound leads, converting them into booked appointments through outbound calls and effective communication. Working directly with the dental practice's CRM and appointment system, you will manage lead flow, schedule patients, and help the practice maximize their booking capacity. This is a dedicated role where you will have full ownership of the appointment-setting process during your shift.

Client Overview

Our client is a growing dental practice based in the UK that generates leads through social media marketing. They are expanding their team to handle increased appointment volume and provide better service to their patients.

Schedule

• Wednesday - Sunday, 12:00 PM - 8:00 PM UK time (40 work hours per week) Overtime available Monday - Tuesday - optional

Responsibilities

• Contact inbound leads generated through social media marketing via outbound calls
• Access and manage leads using the practice's CRM system (Boxley)
• Schedule patient appointments using the dental business appointment booking system
• Advise clients on available appointment times and book them accordingly
• Follow up with leads to confirm appointments and send reminders
• Maintain accurate records of all calls and appointment bookings in the CRM
• Work independently to maximize appointment conversions during your dedicated hours
• Communicate appointment availability clearly to potential patients

Requirements

• Excellent communication skills with the ability to engage potential clients professionally
• Proven experience in appointment setting or cold calling
• Comfortable making outbound calls and handling lead conversations
• Ability to work independently with minimal supervision
• Available to work a fixed schedule aligned with UK business hours

Nice to have

• Experience in the healthcare or medical industry is a plus
• Familiarity with dental terminology or patient scheduling
• Experience using CRM systems for lead management
• Previous experience working with UK-based clients

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage
• Eligible for bonuses and performance incentives

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.