Position Summary

We are seeking a detail-oriented and proactive Medical Administrative Assistant / Insurance Verification Specialist to support healthcare operations for a US primary care practice. You will handle patient communications, verify insurance coverage, assist with prior authorisations, and manage a high volume of calls while keeping the patient experience professional and supportive.

Schedule: Full-time, Monday to Friday, 8:00 AM – 5:00 PM Pacific Time, with 1 hour unpaid break (40 hours per week)

Key Responsibilities

• Patient Communication: Confirm appointments by phone and text, coordinate scheduling, and handle inbound and outbound calls in a high-volume environment.
• Insurance Verification: Verify patient eligibility, coverage, and copays. Contact insurance providers to confirm benefits and document accurately.
• Prior Authorisations: Process prescription and treatment authorisations, coordinate with insurers and providers, and follow up on pending approvals.
• Administrative Support: Manage emails, file uploads, and documentation. Maintain accurate patient records and data entry.
• Customer Service: Provide professional, empathetic support and resolve patient inquiries efficiently.

Qualifications & Requirements

• Minimum 2 years of experience in insurance verification, prior authorisations, or medical administration.
• Experience calling insurance providers and handling benefits verification.
• Strong customer service background, preferably in healthcare.
• Excellent verbal and written English communication skills.
• Able to manage high call volumes and multitask effectively.
• Proficient with email, CRM, EMR/EHR systems, and spreadsheets.
• Strong attention to detail and accuracy.
• Able to work independently and follow structured processes.

Preferred Qualities

• Strong problem-solving skills and the ability to resolve issues without constant supervision.
• Organised and reliable with strong time management.
• Comfortable working autonomously in a fast-paced, process-driven environment.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately through the 'Contact Us' form on our official BruntWork website.