Overview:

Our client is seeking a high-energy Event Sales & Customer Engagement Specialist who thrives on conversations, relationship building, and turning opportunities into confirmed business. This role is ideal for someone who enjoys the challenge of speaking with customers, understanding their vision for an event, and helping them create the right package.

You won't simply send quotes and wait for customers to respond. You will own the customer journey -- from the first enquiry, through consultation and quoting, to follow-up and booking confirmation. You'll work closely with the operations team to make sure what has been sold is clearly communicated and can be delivered smoothly.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM (with a 1-hour unpaid break)

Responsibilities:

Client Engagement & Sales

• Manage inbound enquiries across phone, email, CRM, and other communication channels
• Follow up quotes and opportunities consistently and make proactive outbound calls to leads and prospective customers
• Engage customers in meaningful conversations to understand their event requirements
• Ask discovery questions to identify customer priorities, preferences, budget, timing, and logistical considerations
• Recommend appropriate products, services, packages, and upgrades
• Prepare accurate and compelling quotes tailored to each enquiry
• Present solutions confidently and address customer questions or objections
• Maintain an active and accurate sales pipeline and convert qualified leads into confirmed bookings

Relationship Management

• Build rapport with customers and create a positive experience throughout the sales process
• Develop relationships that encourage repeat bookings and referrals
• Maintain regular communication with customers when bookings involve multiple stages
• Identify opportunities to increase customer value through relevant add-ons or package upgrades
• Provide timely updates and manage customer expectations

Sales Administration

• Maintain accurate customer and sales records
• Update CRM activity, lead stages, notes, quotes, and booking information
• Ensure all sales information is complete before handing bookings to operations
• Prepare clear internal notes covering customer requirements and event details
• Ensure customer requests and commitments are documented accurately
• Monitor outstanding customer actions, deposits, approvals, and booking requirements

Objection Handling & Problem Solving

• Handle customer concerns and objections professionally
• Identify alternative solutions when requested products or dates are unavailable
• Work with operations to determine feasible solutions before committing to customers
• Manage last-minute changes while maintaining a positive customer experience
• Escalate complex issues appropriately

Internal Collaboration

• Work closely with operations to ensure accurate and timely booking handovers
• Communicate special requirements, site information, timing considerations, and customer expectations
• Participate in process improvement discussions
• Help identify recurring customer issues or sales bottlenecks

Must-Have Requirements:

• Previous experience in sales, business development, customer success, account management, hospitality, events, or another client-facing environment
• Demonstrated ability to communicate confidently with customers over the phone
• Strong relationship-building and interpersonal skills
• Experience with outbound calling and sales follow-up
• Excellent attention to detail and Strong written communication skills
• Experience with CRM systems and digital business tools
• Strong organizational and time-management skills
• Ability to manage multiple active opportunities simultaneously
• Strong commercial awareness and customer-service mindset

Nice-to-Have Qualifications:

• Experience in the events, hospitality, tourism, entertainment, party hire, venue, or service-based industries
• Experience selling packages rather than individual products
• Experience working with Australian customers
• Experience with event management or booking systems
• Experience working remotely with Australian businesses

Ideal Candidate Profile:

• Naturally confident, engaging, and approachable
• Comfortable initiating conversations with new people
• An attentive listener who asks thoughtful and relevant questions
• Persistent and results-driven without being pushy
• Highly organized, detail-oriented, and quick to learn new systems
• Adaptable, resilient, and comfortable working under pressure
• Takes ownership of responsibilities and genuinely enjoys helping customers

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email through the ‘Contact Us’ form on our official BruntWork website.