About the Client

Our client is an emerging e-commerce brand expanding its online platform and customer infrastructure. Focused on creating an exceptional online experience, they require an immediate-start digital multi-hyphenate to lead initial website setups, platform design refinements, and backend customer journey workflows across Shopify.

Position Overview

We are seeking a versatile Shopify Developer & Graphic Designer (E-Commerce & CX) to drive the initial launch phase of our client's e-commerce ecosystem. In this dual technical and creative role, you will take ownership of front-end Shopify theme customization, high-converting visual branding assets, and customer experience (CX) backend configurations. Your core objective is to establish a polished web presence, execute UI/UX design refinements, and build out the backend infrastructure that supports a seamless customer journey from click to delivery.

Schedule

• 20 hours per week, flexible during Perth business hours

Key Responsibilities & Duties

Shopify & Web Development

• Lead the initial buildout, setup, and structural configuration of the brand's Shopify store.
• Implement front-end UI/UX layout refinements, Liquid code updates, and responsive mobile optimizations.
• Configure e-commerce plugins, payment gateways, shipping rules, and custom functionality integrations.
• Conduct site testing, speed optimization, and debugging to ensure high performance across all devices.

Graphic Design & Creative Assets

• Design branded digital assets including homepage banners, product mockups, landing page layouts, and promotional graphics.
• Maintain consistent visual identity and design standards across website graphics and customer touchpoints.
• Create visual elements for email marketing templates, social media previews, and digital marketing materials.

Customer Experience (CX) Backend Infrastructure

• Map, set up, and test automated customer communication flows (order confirmations, dispatch updates, abandoned cart recoveries).
• Configure help desk, live chat, or CRM ticketing tool integrations within the Shopify backend.
• Optimize backend workflows to track customer touchpoints, returns, and post-purchase follow-ups.

Technical Stack & Tools

• E-Commerce & Dev: Shopify / Shopify Plus (Liquid, HTML5, CSS3, JavaScript)
• Design & Editing: Adobe Creative Cloud (Photoshop, Illustrator), Canva, Figma
• CX & Automation: Klaviyo, Gorgias, Zendesk, or native Shopify CX integrations

Key Requirements & Qualifications

• Shopify Expertise: Proven track record building, customizing, and optimizing Shopify e-commerce platforms.
• Design Portfolio: Strong visual design portfolio showcasing e-commerce UI/UX designs, digital banners, and branding assets.
• CX Technical Setup: Direct experience configuring backend customer infrastructure, transactional automation, and help desk tools.
• Proactive Execution: Ability to work independently with minimal oversight, taking ownership of development and graphic deliverables during early-stage rollouts.
• Communication: Strong verbal and written English skills for collaborating with stakeholders and providing project status updates.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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