Job Overview:

As a Customer Service Representative you will be the first point of contact for grieving pet owners seeking cremation services during their most vulnerable moments. You will handle inbound calls with compassion and professionalism, following established scripts to provide quotes, collect customer information, process payments through a virtual terminal, and ensure every caller feels heard and supported. This role requires genuine empathy, excellent phone presence, and the ability to remain composed while helping families through loss.

Schedule: Remote, Full Time, Rotating shifts | 6:00 AM - 2:00 PM, 2:00 PM - 10:00 PM, 10:00 PM - 6:00 AM Eastern Standard Time (8 hours per shift, 6 days per week).

Responsibilities:

• Answer inbound calls from pet owners seeking cremation services with warmth and empathy
• Follow provided scripts to deliver consistent, high-quality customer service
• Provide accurate quotes to customers based on their needs
• Collect customer information and payment details when calls convert to jobs
• Process payments using the company's virtual terminal system
• Handle each call with sensitivity, recognizing that callers are experiencing grief
• Maintain script adherence while personalizing interactions appropriately
• Log all call details accurately in the call center system

Requirements:

• Exceptional empathy and ability to support people experiencing grief and loss
• Excellent verbal communication skills with a warm, professional phone presence
• Previous customer service experience, particularly handling inbound calls
• Comfortable processing payments and handling sensitive customer information
• Ability to follow scripts while maintaining natural, compassionate conversation
• Reliable internet connection and quiet workspace for call center operations
• Willingness to work 48 hours per week across 6 days Availability to work one of three rotating 8-hour shifts in Eastern Standard Time
• Bonus: if you have experience in healthcare, funeral services, veterinary, or other sensitive industries
• Bonus: if you have call center experience in high-emotion or crisis support environments
• Nice to have: It helps if you have worked with virtual terminal or payment processing systems

Independent Contractor Perks:

• Health Insurance
• Immediate hiring
• Permanent work from home

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.