Job Overview:

As a Customer Service Representative, you will be the voice and face of the brand for every customer interaction — managing inbound calls, sending timely project updates, and ensuring no customer ever feels left in the dark. You will own the full communication cycle from first contact through to project completion, using the company's CRM to log every touchpoint with precision. This is a high-impact, front-line role where your professionalism and attention to detail directly shape customer satisfaction and retention.

Schedule: Remote, Full Time | Monday- Friday - 10am-6pm EST

Responsibilities:

• Handle incoming calls and take detailed messages on behalf of the company
• Serve as a professional front-line representative of the brand to customers
• Make outbound calls to provide customers with project status updates
• Send customer communications via email and text message through the company's CRM
• Maintain accurate records of all customer interactions and follow-ups
• Ensure timely and consistent communication across all customer touchpoints

Requirements:

• Minimum of 2 years of customer service experience, preferably in the home improvement industry (windows, doors, solar, or roofing)
• Strong verbal and written communication skills
• Experience working with CRM systems for customer outreach and tracking
• High level of attention to detail and organizational skills
• Ability to work independently in a remote environment
• Bonus: if you have hands-on experience in more than one home improvement trade (e.g. both roofing and solar)
• Bonus: if you are comfortable managing high call volumes while maintaining accuracy in CRM record-keeping
  
• Nice to have: It helps if you have experience coordinating between field teams and customers to relay project updates

Independent Contractor Perks:

• Health Insurance
• Immediate Hiring
• Permanent Work from Home

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.