ABOUT THE OPPORTUNITY

Our client is a fully online, technology-driven organization seeking an experienced IT & Systems Operations Manager to own and improve its technology environment.

This is a hands-on, autonomous role within the R&D team, reporting directly to management. You will manage IT operations, security, systems, automation, vendors, backups, and technology projects while proactively identifying risks and improving efficiency.

Schedule

• Flexible with on-call availability; Netherlands Time (CET/CEST)

KEY RESPONSIBILITIES

• Manage SaaS platforms, Google Workspace, user accounts, permissions, security, and system configurations.
• Monitor critical systems, troubleshoot issues, and provide internal technical support.
• Maintain backups, recovery processes, security, and operational continuity.
• Build automations using Make, Zapier, APIs, scripts, and AI tools.
• Manage websites, hosting, domains, DNS, Telegram infrastructure, and integrations.
• Manage technology vendors, support tickets, escalations, and pricing negotiations.
• Lead IT projects from planning and implementation through documentation and handover.
• Create and maintain SOPs, system documentation, asset records, and access overviews.
• Develop internal tools, dashboards, and reports to improve efficiency.
• Identify opportunities to reduce costs and eliminate manual processes.

REQUIREMENTS

• Proven experience in IT Operations, Systems Administration, IT Infrastructure, or a related role.
• Strong experience managing SaaS platforms, user access, configurations, and integrations.
• Demonstrable experience with Make, Zapier, APIs, scripting, or AI-based automation, with examples of solutions built.
• Strong problem-solving and research skills with the ability to learn unfamiliar software independently.
• Experience with backups, system recovery, security, and business continuity.
• Strong technical documentation skills and excellent written and spoken English.
• Experience managing vendors, negotiating pricing, and handling escalations.
• Proven ability to independently manage IT projects from scope to implementation and handover.

NICE TO HAVE

• Remote or digital-first organization experience.
• Website, hosting, DNS, and domain management.
• Telegram accounts, channels, groups, bots, subscriptions, or integrations.
• AI and emerging SaaS experience.
• Dashboard, internal tool, or reporting development.

IDEAL CANDIDATE

You are proactive, self-directed, calm under pressure, commercially minded, and solutions-focused, with the ability to communicate technical issues clearly to non-technical stakeholders.

WHAT WE OFFER

• Fully remote work with significant autonomy.
• High ownership and direct impact on technology operations.
• Opportunity to automate, improve, and optimize systems.
• Exposure to SaaS, AI, APIs, automation, websites, and digital infrastructure.
• Direct collaboration with management and ownership of meaningful IT projects.

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.